Link (NJS) A220 Cabin Supervisor - Melbourne

Job Description

• Lead a premium customer experience onboard our A220 aircraft
• Enjoy immediate staff travel benefits for you, family, and friends
• Permanent full-time opportunity based in Melbourne

Step into a leadership role with National Jet Systems, part of the trusted Qantas Group. As we continue to deliver safe and exceptional service across Australia and beyond, we're looking for Cabin Supervisors who are ready to lead by example, inspire their teams, and take the onboard experience to new heights.

As a Cabin Supervisor on our QantasLink A220 aircraft, you'll be the onboard leader, guiding a team of Cabin Crew to deliver an exceptional customer journey while upholding the highest standards in safety, compliance, and professionalism.

This role demands a confident communicator and natural leader with a passion for people and precision. You'll work closely with Flight Crew and key stakeholders, coordinate inflight operations, and provide real-time feedback to drive performance and enhance the onboard environment.

Role Responsibilities:

• Leading a team of Cabin Crew to deliver a seamless and premium customer experience
• Coordinating onboard duties and ensuring compliance with safety, operational procedures and performance standards
• Strong communication skills to collaborate across departments including Flight crew and ground operations
• Ability to drive on time performance and effectively communicate with stakeholders onboard.
• Fostering a positive, team-oriented culture onboard
• Providing operational feedback and insights to the broader leadership team
• Representing QantasLink with professionalism and pride

Minimum Requirements:

• Experience as Cabin Crew is essential
• Previous experience supervising or leading operational teams is preferred
• Excellent interpersonal, communication, and leadership skills
• A commitment to safety, teamwork, and customer service excellence
• Ability to reach a minimum of 212cm (barefoot, both hands simultaneously)
• Maximum height of 186cm
• Current First Aid and CPR Certificate (or must be able to obtain)
• Responsible Service of Alcohol (RSA) certificate (or must be able to obtain)
• Good overall health and fitness, including the ability to swim and tread water unassisted
• Minimum 18 years of age

Why the Qantas Group?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1)
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.

Applications close: Friday, 28 November 2025

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

About us

As part of the Qantas Group, National Jet Systems offer an exceptional level of safety and service while playing an important role in connecting communities and industries across Australia. The business is experiencing its most exciting growth opportunity to date as we look forward to introducing the Airbus A220 into our fleet.