Customer Support Representative

5 days ago

Sydney, New South Wales, Australia O&M Haircare Full time $60,000 - $90,000 per year

Join Our Team as our Customer Support Representative

We're a band of rule-breakers and pioneers, committed to making the world a safer and more beautiful place – and having fun while we do it. O&M are the original pioneers of clean colour technology (CCT) and ammonia, PPD, resorcinol free haircare. We are creating a 'clean luxury' movement for the world, made with love right here in Australia. O&M is Made for Originals with original thinking, and we'd love for you to join us

Step into your new role

We're on the lookout for a skilled and proactive Customer Support Representative to become part of our friendly, fast-paced team. If you're someone who thrives on solving problems and you're confident navigating ERP systems—especially NetSuite—then we'd love to hear from you In this role, you'll be the first point of contact for customer queries, ensuring timely, helpful responses that build satisfaction and loyalty.

What You'll Be Doing:

  • Responding to inbound phone calls, emails, and digital platform enquiries—making sure all customer interactions are handled promptly and professionally.
  • Supporting our Business Development Managers with overflow order processing, including setting up new customer accounts and managing order updates.
  • Managing customer orders and resolving product or service-related questions with care and accuracy.
  • Tracking deliveries and coordinating with customers, warehouse teams, and sales reps to resolve any freight or logistics issues.
  • Carrying out essential daily tasks such as order fulfilments, returns and credits, order releases, and other admin processes to keep things running smoothly.

What we're looking for:

To be successful in this role, you'll need to enjoy working in a fast-paced environment and have a minimum 2 years' experience in a Customer Support Officer role using NetSuite or similar Oracle ERP

Australian citizenship or permanent residency is required for this position.

Other important skills and experience include:

  • Excellent communication and interpersonal skills, both verbal and written

  • Problem-solving and decision-making skills to handle customer issues

  • Customer-oriented and results-driven mindset, to ensure customer satisfaction

  • Knowledge of customer service best practices

  • Ability to work under pressure, multitask, prioritize tasks and follow set procedures

  • Attention to detail and accuracy in handling customer data and records

  • Initiative for process improvements and other efficiencies

Why You'll Love Working at O&M:

  • Immerse yourself in a brand that is committed to original thinking and is changing the hair care game with clean, high-performance products.

  • Join a fun, passionate and supportive team that values your contributions.

  • Generous product discount and staff hair days.

  • Additional leave (Be-me leave) for personal wellness and self-care.

  • Fun team events to foster collaboration.

If you are ready to join our team, then please send your resume and cover letter outlining why you feel this role is right for you. Join us on this exciting journey as we redefine beauty in the haircare industry

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