Customer Support Representative

17 hours ago

Sydney, New South Wales, Australia O&M Haircare Full time $60,000 - $90,000 per year

Join Our Team as our Customer Support Representative

We're a band of rule-breakers and pioneers, committed to making the world a safer and more beautiful place – and having fun while we do it. O&M are the original pioneers of clean colour technology (CCT) and ammonia, PPD, resorcinol free haircare. We are creating a 'clean luxury' movement for the world, made with love right here in Australia. O&M is Made for Originals with original thinking, and we'd love for you to join us

Step into your new role

We're on the lookout for a skilled and proactive Customer Support Representative to become part of our friendly, fast-paced team. If you're someone who thrives on solving problems and you're confident navigating ERP systems—especially NetSuite—then we'd love to hear from you In this role, you'll be the first point of contact for customer queries, ensuring timely, helpful responses that build satisfaction and loyalty.

What You'll Be Doing:

  • Responding to inbound phone calls, emails, and digital platform enquiries—making sure all customer interactions are handled promptly and professionally.
  • Supporting our Business Development Managers with overflow order processing, including setting up new customer accounts and managing order updates.
  • Managing customer orders and resolving product or service-related questions with care and accuracy.
  • Tracking deliveries and coordinating with customers, warehouse teams, and sales reps to resolve any freight or logistics issues.
  • Carrying out essential daily tasks such as order fulfilments, returns and credits, order releases, and other admin processes to keep things running smoothly.

What we're looking for:

To be successful in this role, you'll need to enjoy working in a fast-paced environment and have a minimum 2 years' experience in a Customer Support Officer role using NetSuite or similar Oracle ERP

Australian citizenship or permanent residency is required for this position.

Other important skills and experience include:

  • Excellent communication and interpersonal skills, both verbal and written

  • Problem-solving and decision-making skills to handle customer issues

  • Customer-oriented and results-driven mindset, to ensure customer satisfaction

  • Knowledge of customer service best practices

  • Ability to work under pressure, multitask, prioritize tasks and follow set procedures

  • Attention to detail and accuracy in handling customer data and records

  • Initiative for process improvements and other efficiencies

Why You'll Love Working at O&M:

  • Immerse yourself in a brand that is committed to original thinking and is changing the hair care game with clean, high-performance products.

  • Join a fun, passionate and supportive team that values your contributions.

  • Generous product discount and staff hair days.

  • Additional leave (Be-me leave) for personal wellness and self-care.

  • Fun team events to foster collaboration.

If you are ready to join our team, then please send your resume and cover letter outlining why you feel this role is right for you. Join us on this exciting journey as we redefine beauty in the haircare industry

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...

  • Customer Service Representative

    17 hours ago

    Sydney, New South Wales, Australia Sharp & Carter Sydney Business Support Full time $60,000 - $80,000 per year

    Customer Service Representative - Call Centre | Norwest | HybridWe are currently seeking a motivated and resilient Customer Service Representative to join a supportive call centre team in Norwest. This is a fantastic opportunity to step into a corporate environment with excellent training, approachable leaders, and genuine longer-term potential. The Role...

  • Customer Support Representative

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCareer Full time $68,960 - $73,320

    Job Title:"Customer Support Representative"This role offers a career progression and development opportunities in a leading financial institution. As a Customer Support Representative, you will be handling inbound and outbound calls to provide excellent customer service.Contact Centre role with varying shifts Monday to Saturday, 8am-9pmInitial contract...

  • Customer Support Representative

    2 weeks ago

    Sydney, New South Wales, Australia Australian Helicopter Pilot School Pty Limited. Full time

    OverviewSafran Helicopter Engines Australia is the market-leading subsidiary of a global aerospace organisation, located at Bankstown Airport. We specialise in the support, supply, and maintenance of gas turbine engines for helicopters across civil and military markets. We are a trusted partner in the aviation industry with a reputation for technical...

  • Customer Support Representative

    2 weeks ago

    Sydney, New South Wales, Australia Australian Helicopter Pilot School Pty Limited. Full time

    OverviewSafran Helicopter Engines Australia is the market-leading subsidiary of a global aerospace organisation, located at Bankstown Airport. We specialise in the support, supply, and maintenance of gas turbine engines for helicopters across civil and military markets. We are a trusted partner in the aviation industry with a reputation for technical...

  • Customer Support Representative

    2 weeks ago

    Sydney, New South Wales, Australia Thomson Reuters Full time

    Are you a seasoned customer service professional who loves assisting accountants? We're seeking a customer support representative to help clients with platform inquiries and corporate secretarial expertise.Join our team as a Customer Support Representative, where you'll be an essential part of our customer support team. We're looking for someone with a...

  • Customer Support Representative

    1 week ago

    Sydney, New South Wales, Australia Preligens Full time

    Job DescriptionAre you passionate about delivering exceptional customer experiences and leading high-performing teams? As CSR Manager at Safran Helicopter Engines Australia, you'll mentor and guide a team of Customer Support Representatives to provide top-notch service while supporting sales of spare parts, tooling, accessories, and services across the...

  • Customer Support Representative

    1 week ago

    Sydney, New South Wales, Australia Preligens Full time

    Job DescriptionAre you passionate about delivering exceptional customer experiences and leading high-performing teams? As CSR Manager at Safran Helicopter Engines Australia, you'll mentor and guide a team of Customer Support Representatives to provide top-notch service while supporting sales of spare parts, tooling, accessories, and services across the...

  • Customer Support Representative

    2 weeks ago

    Sydney, New South Wales, Australia Real Time Australia Full time

    12 months contract (w/ potential extension or perm conversion)- Sydney based; Hybrid setup (1-2 days onsite - CBD office)- $310/day inclusive super +laptop +trainingJoin a**_Multi-awarded Top Fortune 100 Cloud based company_*****& be a part of their highly impressive & multi-cultural Global Customer Support team in a career-changing opportunityOur client is...