L2 Service Desk Engineer

4 days ago

Melbourne, Victoria, Australia DWS Limited Full time $60,000 - $88,000 per year

DWS are seeking an experienced L2 Service Desk Engineerto join out national internal IT function.

We are looking for someone with approximately2+ years of L2 Service Desk experience - with a focus on security, recovery, server maintenance, and user endpoints across both Windows and Mac.

You'll need to be very self-motivated and keen work in a fast paced, stimulating, and challenging corporate environment. With strong organisational skills and an extremely high focus on providing outstanding customer service, you will be helping to support our employees nationally – working in a small but dedicated internal IT team.

Applicants must hold Australian Citizenship, Permanent Residency (PR), or other permanent work rights – DWS are unable to sponsor or support visas

Start: ASAP / Immediately

Location:  Melbourne CBD

Style: Hybrid; approx. 2-3 days a week in the CBD office + work from home (WFH)

Type: Full time, permanent

Salary: up to $88K package (including super), depending on experience

Duties will include:

  • Resolving Level 2 issues
  • Manage and maintain Azure virtual servers
  • Backup and Replication / Disaster Recovery
  • Patch Management
  • Security Incident Review and Remediation
  • Addressing more complex needs in Microsoft 365 and Entra ID [formerly Azure Active Directory] including SSO
  • Escalating to third line support (L3) as required
  • Other tasks as allocated by General Manager of IT or Executive team

Ideal Applicant:

  • Degree in IT or equivalent professional experience
  • Approximately 2+ years of L2 Service Desk experience
  • Some L3 exposure would be great, but is not required
  • Knowledge of various Windows + Mac desktop and server platforms, Microsoft 365 Enterprise, Microsoft Entra ID, Teams(including teams rooms & teams calling)
  • A combination of experience across; CyberArk, Symantec, Palo Alto, Manage Engine / Jamf, Unifi Ubiquiti
  • Preferably experience with Microsoft SharePoint, Intuneand Networking (Firewall, Routers, switches VPN technologies)
  • Excellent communication skills; written and verbal
  • A very customer service focused 'Can Do' attitude
  • The ability to work independently and take initiative in a fast-paced environment
  • A genuine passion for IT support

Working at DWS offers you:

  • Ongoing professional and career development
  • Paid learning and certifications
  • An active social club that host regular, subsidised events
  • Generous health & wellbeing allowance
  • Corporate discounts on a range of services and products, including health insurance, gym memberships, Apple products and much more

About Us:

Established in 1991, DWS is a professional Technology Consultancy and part of HCLTech. With offices across Australia, we have over 700 employees in Melbourne, Sydney, Adelaide, Brisbane and Canberra; providing services to a broad range of blue-chip corporate clients, as well as Federal, State and Local Government agencies. We provide a wide range of services including; IT consulting, managed application services, project management, customer driven innovation, digital transformation, data and business analytics, strategic advisory and productivity, and robotic process automation.

Ready for a new challenge? ClickAPPLY now

DWS encourages applications from Aboriginal and Torres Strait Islander peoples.

No agencies please – our in-house talent acquisition team have this covered.

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