Call Center Agent

2 weeks ago

Blacktown NSW, Australia COMMERCIAL CREDIT SERVICES Full time $32,180 - $83,400 per year

Call Centre Opportunities – Debt Collection Agents | Blacktown NSW

Multiple Roles | Immediate Start | Full-Time, Part-Time & Casual

Ready to use your voice to make a real impact? We're looking for confident communicators who thrive in fast-paced environments and know how to balance empathy with results. If you've got the drive to connect, negotiate, and support customers through challenging conversations, we want you on our team.

Whether you come from collections, customer service, sales—or you're simply a natural problem-solver with a strong work ethic—this could be your next big move.

What You'll Be Doing

  • Engaging with customers to resolve overdue accounts
  • Handling sensitive conversations with emotional intelligence
  • Negotiating payment plans and offering tailored solutions
  • Maintaining accurate records and following compliance procedures
  • Working toward team and individual goals with ongoing coaching

What You Bring

  • A warm, professional phone presence that builds rapport
  • Confidence under pressure and quick decision-making skills
  • Experience in customer service or sales (collections experience is a plus)
  • A competitive spirit and a love for achieving targets
  • Empathy, resilience, and a collaborative mindset

Available Shifts

We offer a range of set schedules to suit different lifestyles. Please specify your preferred option when applying:

  • Mon–Fri: 8:30am–5:00pm (37.5 hrs)
  • Mon, Wed, Fri: 8:30am–5:00pm (24 hrs)
  • Mon, Tue, Thu: 8:30am–5:00pm (24 hrs)
  • Tue, Wed, Thu: 8:30am–5:00pm (24 hrs)
  • Mon–Fri: 8:30am–1:00pm (22.5 hrs)
  • Mon–Fri: 1:00pm–5:00pm (20 hrs)

Note: These shifts are fixed. Please ensure your availability matches the schedule you select.

Why You'll Love Working With Us

  • Monthly competitions to keep things fun and rewarding
  • Free snacks to keep your energy up
  • Supportive leadership and real opportunities to grow
  • A team culture that celebrates wins and lifts each other up

Inclusive & Proud

We're committed to creating a workplace where everyone belongs. We welcome applicants from all walks of life—including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, and culturally diverse backgrounds. If you've got the right mindset and a willingness to learn, we'll support you every step of the way.

Ready to Apply?

If you're looking to join a forward-thinking team that values your voice and your potential, here's what to do:

Submit your updated resume

Include a short cover letter explaining why you're the right fit

Complete our application questions

Let's build something great together.

Job Types: Full-time, Part-time, Permanent, Casual

Pay: From $32.18 per hour

Expected hours: No less than 20 per week

Application Question(s):

  • How did you hear about this role?
  • What is your mobile number to call you on?
  • What is your email address to call you on?
  • Please advise which role you have applied? e.g., Days & Hours
  • Are you seeking, Full Time, Part Time or Casual Contract?
  • How long do you see yourself working with Commecial Credit Services?
  • How many days a week do you wish to work
  • How many hours a week do you wish to work?
  • Are you currently on a working VISA, if yes, what type, what are your working restrictions in terms of hours?
  • Do you have any planned holidays in the next 24 months?
  • When can you start?
  • Why have you applied for this role?
  • Please list the time & days you are available for a phone interview or attendance of an interview?

Work Location: In person

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