Investigations Support Officer

Investigation Support Officer | 12 month Fixed Term

Salary range $84,412 - $90,820 plus statutory superannuation

Are you an exceptional communicator with experience in stakeholder engagement? Do you enjoy working as part of a dedicated and diverse team with a passion for child safety?

If you fit this profile, then you could join the dynamic Professional Conduct Branch at VIT with an exciting and challenging mandate to enable quality teaching and provide for the safety and wellbeing of children and young people.

About the role

The Investigation Support Officer role offers an outstanding career opportunity for a professional who is passionate about using their expertise to support VIT in its regulation of Victorian teachers. With knowledge of stakeholder engagement and analysing and evaluating large volumes of information, the role will ensure VIT upholds standards of high-quality teaching and ensuring the safety and wellbeing of children.

This role will require you to:

• Manage incoming telephone and email enquiries on behalf of the Professional Conduct Branch;
• Communicate clearly, effectively, and sensitively with applicants and registered teachers about VIT legislation, policies, procedures, and decisions that may impact on the status of their registration;
• Communicate clearly and effectively with external stakeholders such as members of the public, complainants, school principals, managers of early childhood services, Victoria Police, the Commission for Children and Young People, Working with Children Check Victoria, and other teacher regulatory authorities;
• Escalate any urgent or high-risk matters to the responsible manager, lawyer, or investigator for appropriate and timely action;
• Conduct preliminary enquiries on complaints and notifications received, including by making appropriate requests for information and documentation;
• Perform a wide range of administrative tasks including photocopying, data entry, and maintaining accurate and complete case management records;
• Support the branch to comply with VIT financial policies and procedures by generating purchase requisitions and co-ordinating the payment of invoices;
• Provide secretariat support for VIT's Professional Conduct Committee including by preparing meetings agendas, preparing data and statistical reports, summarising CEO decisions, collating and uploading briefing papers to VIT's online file management system and taking meeting minutes as required;
• Be accountable for assessing and managing risk, including by identifying the need to escalate matters as appropriate;
• Establish and maintain a database of precedents for use by the Professional Conduct Branch;
• Maintain accurate, complete timely records of all complaints, notifications, correspondence and action taken using VIT business systems;
• Contribute to the development of VIT business systems, policies and procedures;
• Contribute to the delivery of outcomes aligned with the VIT Strategic Plan, and the Professional Conduct Annual Plan;
• Model Victorian public sector values and VIT behaviours and contribute to a positive culture and working environment both within the Professional Conduct Branch and across VIT; and
• Undertaken other duties as directed.

The role may involve exposure to sensitive matters, which can involve allegations of child sexual abuse.

About you

As an experienced Investigation Support Officer you will have sound and practical knowledge of current regulatory practices.

You will have strong written and verbal communication skills combined with a highly organised approach. In addition to this, as the successful candidate, you will have:

• The ability to explain concepts and policies to applicants, teachers, staff, and other internal and external stakeholders.
• Strong written communication skills including the ability to draft a wide range of documents including correspondence, agendas, meeting minutes, templates, reports, policies, and procedures.
• Very sound interpersonal skills, including the ability to establish and maintain productive, collaborative and professional relationships with both internal and external stakeholders.
• High level organisation, planning and prioritisation skills including demonstrated ability to organise workload, determine priorities, define, and sequence works tasks, and deliver on agreed outcomes.
• Organisational awareness and an ability to translate this into effective risk management practices.

How to apply

Please submit your resume and cover letter (no more than two pages) addressing the key selection criteria outlined in the attached position description.

To discuss this role further, please contact Mitchell, Senior Investigator, Investigations, Professional Conduct Branch on or by email at , reference ISO.

Recruitment and selection process

Our recruitment and selection process is based on the public sector employment principles and will include the following overarching principles

• our decisions will be based on merit - we will assess each applicant's skills, knowledge, attributes and qualifications objectively against the key selection criteria
• we will be fair, reasonable and equitable - we will provide equal employment opportunities
• we will be objective
• we will comply with our privacy obligations during the recruitment and selection process.

During the recruitment and selection process, shortlisted applicants may be asked to submit to various assessment tools and pre-employment screenings. This may include consent to conduct a nationally coordinated criminal history check.

Applications close: 11:59 pm 29 October 2025