Service Administrator

This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At SCIEX, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System which makes everything possible.

The Service Admin is responsible for day to day service operation working with internal & external customers to meet customer satisfaction. This incumbent will Interact with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. Will render support in providing of quotes, process sales order and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries.

Location:
This position reports to the Service Admin Manager and is part of the Service team located in
Mount Waverley, Melbourne
and will be an
on-site role
.

In This Role, You Will Have The Opportunity To

• Coordinate Service Operations: Manage part ordering, logistics, and timely delivery to support engineers in Australia & New Zealand; oversee returns to the Asian Distribution Center and assist with stock take and audits.
• Support Field & Customer Service: Ensure smooth execution of installations, training, maintenance, and service calls; handle call center activities including case assignment and customer interactions.
• Maintain Systems & Team Collaboration: Update and manage customer and business systems (e.g., Oracle R12, Salesforce FSL); provide backup support to team members and perform other assigned duties.

The Essential Requirements Of The Job Include

• Minimum Diploma certification or equivalent with at least 1 year of relevant experience
• Demonstrated capability to work independently and efficiently in a fast-paced, team-oriented environment.
• Proven ability to manage tasks with accuracy and attention to detail, including data entry, system updates, and process coordination

It would be a plus if you also possess previous experience in:

• Experience in Oracle ERP, Salesforce Field Service Lightning (FSL) & Microsoft Office

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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