Senior Advisor Policy and Compliance

Senior Advisor Policy and Compliance

• $130,705 - $157,430 plus superannuation
• Temporary (full time) opportunity until February 2026
• Location: open to approved locations within NSW (McKell, Parramatta, Gosford or Regional)
• Hybrid - 2 days in office per week
•  SNSW
  Grade 9/10

Do you want to… 

• Influence policy that shapes public sector governance and accountability?
• Lead compliance initiatives that drive integrity and operational excellence?
• Work with passionate professionals in a collaborative and purpose-driven environment?

Yes? Then this role is for you… 

The role is part of the
wider Enterprise Risk and Enablement division of Service NSW. The division is
broadly responsible for managing outward customer payments, organisational
risk, policy and compliance, privacy and fraud control, and other governance
functions.

About
the role

We
are seeking a strategic and detail-oriented Senior Advisor to lead policy and
compliance initiatives that support effective governance and operational
excellence across our agency. This role is ideal for someone who thrives in
complex regulatory environments and is passionate about driving continuous
improvement in public sector policy and practice.

Your
day to day

• Lead the development, implementation, and review of policy frameworks and compliance strategies
• Provide expert advice on legislative obligations, risk management, and regulatory best practice
• Monitor compliance activities and support internal audit and assurance processes
• Collaborate with stakeholders to ensure policies are practical, effective, and aligned with agency objectives
• Prepare high-quality reports, briefings, and submissions for senior executives and government bodies
• Champion a culture of integrity, accountability, and continuous improvement

About
you

You're
a confident communicator and critical thinker with a strong understanding of
public sector governance. You bring a proactive approach to problem-solving and
have a proven ability to translate complex regulatory requirements into clear,
actionable policy.

Essential
Requirements

• Demonstrated
  experience in policy development and compliance within government or
  regulatory settings
• Strong
  knowledge of NSW Government legislative and regulatory frameworks
• Excellent
  written and verbal communication skills
• Proven
  ability to manage competing priorities and deliver high-quality outcomes
• Relevant
  tertiary qualifications in law, public policy, governance, or a related
  field and/or relevant experience

Why
work for us? 

There
are lots of reasons why a role with us is rewarding - working with us gives
you:

• The opportunity for meaningful work that matters to
  all of us in NSW 
• We have
  a hybrid work model (in-office and from home) with opportunity for
  flexible or condensed hours, with our offices always open to you balancing
  flexibility and connection
• Flexible
  leave so you can recharge and make time for what counts 
• Much
  more than just a job, you can build a career here 
• Access
  to health and well-being programs including Fitness Passport

We can't wait to meet you 

If this role
sounds like you, you can apply by clicking the button 'Apply Online' below -
it's a simple online process.  Please
attach your resume and a cover letter as well. 

Salary Grade 9/10, with the base salary for this role starting
at $130,705 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Tiffany Martin via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Wednesday 24 September 2025 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

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