Senior Advisor Policy and Compliance

Senior Advisor Policy and Compliance

• $130,705 - $157,430 plus superannuation
• Temporary (full time) opportunity until February 2026
• Location: open to approved locations within NSW (McKell, Parramatta, Gosford or Regional)
• Hybrid - 2 days in office per week
• SNSW Grade 9/10

Do you want to…

• Influence policy that shapes public sector governance and accountability?
• Lead compliance initiatives that drive integrity and operational excellence?
• Work with passionate professionals in a collaborative and purpose-driven environment?

Yes? Then this role is for you…
The role is part of the wider Enterprise Risk and Enablement division of Service NSW. The division is broadly responsible for managing outward customer payments, organisational risk, policy and compliance, privacy and fraud control, and other governance functions.
About the role

We are seeking a strategic and detail-oriented Senior Advisor to lead policy and compliance initiatives that support effective governance and operational excellence across our agency. This role is ideal for someone who thrives in complex regulatory environments and is passionate about driving continuous improvement in public sector policy and practice.

Your day to day

• Lead the development, implementation, and review of policy frameworks and compliance strategies
• Provide expert advice on legislative obligations, risk management, and regulatory best practice
• Monitor compliance activities and support internal audit and assurance processes
• Collaborate with stakeholders to ensure policies are practical, effective, and aligned with agency objectives
• Prepare high-quality reports, briefings, and submissions for senior executives and government bodies
• Champion a culture of integrity, accountability, and continuous improvement

About you

You're a confident communicator and critical thinker with a strong understanding of public sector governance. You bring a proactive approach to problem-solving and have a proven ability to translate complex regulatory requirements into clear, actionable policy.

Essential Requirements

• Demonstrated experience in policy development and compliance within government or regulatory settings
• Strong knowledge of NSW Government legislative and regulatory frameworks
• Excellent written and verbal communication skills
• Proven ability to manage competing priorities and deliver high-quality outcomes
• Relevant tertiary qualifications in law, public policy, governance, or a related field and/or relevant experience

Why work for us?

There are lots of reasons why a role with us is rewarding - working with us gives you:

• The opportunity for meaningful work that matters to all of us in NSW
• We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
• Flexible leave so you can recharge and make time for what counts
• Much more than just a job, you can build a career here
• Access to health and well-being programs including Fitness Passport

We can't wait to meet you

If this role sounds like you, you can apply by clicking the button 'Apply Online' below - it's a simple online process. Please attach your resume and a cover letter as well.

Salary Grade 9/10, with the base salary for this role starting at $130,705 base plus superannuation

For enquiries relating to recruitment please contact Tiffany Martin via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 24 September 2025 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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