Service Desk Support Officer

3 days ago

Eastern Creek New South Wales, Australia Bright Food Asia Pacific Full time $60,000 - $90,000 per year

Bright Food Asia Pacific is a private company that produces, imports, markets and distributes food. The company employs in excess of 1,300 people, operates in Australia, New Zealand and China with its head office located in Sydney. Bright Food Asia Pacific is the parent company amazing businesses - Sunbeam Foods, Bob & Pete's Bakery, Calendar Cheese Company, Mildura Fruit Company and many more.

We have an exciting opportunity for an enthusiastic and self-motivated Service Desk Support Officer to join a friendly close-knit team.

About the Role

Reporting to the Helpdesk Manager you will provide technical support handling complex technical issues requiring in-depth knowledge and expertise as escalated using your exceptional customer service skills.

Why join us?

  • Innovative Culture: Be part of a forward-thinking company that values creativity and initiative.
  • Career Growth: Opportunities for professional development and career advancement.
  • Collaborative Environment: Work in a supportive and dynamic team where your contributions are valued.
  • Competitive Benefits: Enjoy a comprehensive benefits package, including flexible working and a varied employee benefits program.

What you'll be doing?

  • Resolve software and hardware issues across Windows environments and tools (e.g. Intune, Office 365, Azure, Active Directory, networking, printing, POS, Teams Telephony, video conferencing).
  • Manage device patching, mobile device management (MDM), and IT assets.
  • Deliver user inductions and training, both in person or remotely
  • Support user onboarding/offboarding in Active Directory and Office 365.
  • Maintain and update the IT knowledge base for faster issue resolution.
  • Recommend improvements to processes and tools to reduce incident volume.
  • Assist with procurement, setup, and maintenance of IT equipment (PCs, laptops, mobiles, printers, conferencing tools).
  • Help develop and deliver training materials, sessions and workshops tailored to different roles.
  • Support communication of IT security policies and updates across the organisation.

What will you bring?

  • Tertiary degree in relevant IT areas
  • Previous experience in user training, or employee education is preferred.
  • Knowledge of IT hardware and its configurations
  • IT troubleshooting knowledge
  • Advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
  • Resilience We're a small team, you'll be good at managing time, attention to detail and prioritising your work.
  • Team player - you love working collaboratively and cross-functionally as well as possess a continuous improvement mindset
  • Excellent verbal and written communication customer service skills to effectively convey complex technical concepts to non-technical audiences
  • Familiarity with common industry standards and best practices.
  • Strong organizational and project management skills to coordinate training programs effectively.
  • Ability and flexibility to travel to our other locations as required - with planning and notice.

Are you a team player who thrives on finding solutions, we want you on our team? APPLY NOW

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