Home Loans Customer Service

2 days ago

Brisbane, Queensland, Australia Compare the Market Full time $60,000 - $90,000 per year

About the Role:

We're looking for a Home Loans Customer Service & Support Consultant to join our friendly and supportive team. You'll be the first point of contact for customers via Live Chat, inbound calls and other channels; supporting them from loan enquiries and application through to settlement and beyond. If you have strong communication skills, a background in home lending or financial services, and a passion for delivering empathetic, high-quality service, this is your chance to make a real impact.

What You'll Do:

  • Support customers through the home loan process, from enquiry to post-settlement via Live Chat and inbound calls
  • Work closely with lenders, solicitors, valuers and settlement agents to ensure a seamless loan settlement experience
  • Monitor and manage approval conditions, ensuring compliance with lender policies
  • Use Salesforce and other systems to update customer records and manage workflows
  • Deliver professional, empathetic support and contribute to continuous improvement initiatives

What You'll Bring:

  • Experience in home loans or mortgage settlements
  • Background in banking, lending, or financial services customer support
  • Strong verbal and written communication skills
  • A calm, professional, and empathetic approach to customers and stakeholders
  • Excellent attention to detail and the ability to manage competing priorities
  • Familiarity with Salesforce, Genesys, PEXA or similar platforms
  • Awareness of responsible lending and compliance obligations

Our Benefits:

At Compare the Market, we offer a dynamic and collaborative work environment where your talents will be recognised and rewarded. You'll have the opportunity to make a meaningful impact and contribute to our continued success. As well as ample opportunities for growth and development, we also provide:

  • A supportive and vibrant team with a fantastic company culture, including annual celebrations, family fun days, regular events and free coffee Mondays
  • Additional leave days, including a 'ME' day (an additional day of leave to look after YOU) and 'Volunteer Day' leave.
  • Extensive training and ongoing development opportunities.
  • Referral program where you can be rewarded for bringing in new team talent.
  • Clear career progression pathways in a growing business
  • Employee discounts on a range of insurances, as well as discounts with a broad range of providers

About The Company:

You know us - we're the meerkat comparison site At Compare the Market, we're a fast-growing FinTech reshaping how Australians compare and choose financial products. From insurance to energy and home loans, we make smart decisions simple.

We're a values-led team that thrives on collaboration, ownership, and innovation - all while keeping our customers at the heart of what we do.

Sound like you? Apply now – it's Simples

At Compare the Market we're proud to be an Equal Opportunity Employer and we embrace diversity.

This role is available to candidates with unlimited Australian working rights only.

Compare the Market is committed to protecting your privacy. All applications and personal information are kept confidential and securely stored in line with Australian privacy laws, used only for recruitment purposes, and not shared with third parties outside the Auto & General Holdings Group without your consent.

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