Customer Service Scheduler
2 weeks ago
Your tomorrow starts with you today
Are you a passionate individual with a customer focused background, have a strong desire to learn, grow and achieve goals within an industry that is truly making a difference? You may be just the person we need
Who we are
At Humanity Health Group we care as much about you, as we do our clients. Each day we help our staff and our clients to live better lives, offering opportunity and inspiration at each turn of the journey.
We're in the business of helping people get to where they want to be throughout their life. That goes for our clients and our people.
For our employees, we provide an industry-leading 'Humanity Life Policy' that encourages you to cultivate your version of a balanced life and meaningful career across our global brand family.
About the role
As a Customer service Administrator and scheduler, you will be our clients first point of and responsible for:
- Scheduling appointments - this role will be full-time in the office
- Maintaining a professional demeanor, providing customer service over the phone and via email to all customers and stakeholders
- Taking initial details relating to enquiries and/or referrals and take the customer through our referrals process
- Generating quotes and following up on quote approvals.
- Communicating with support coordinators regarding matters of their referrals.
- Booking in appointments for our clinicians
- Being part of a team who work together to achieve results
To be successful you will:
- It is essential to have previous experience in Scheduling appointments
- Knowledge or experience of the NDIS industry or health industry is preferred
- Have previous administration, customer service or call center experience
- Be a confident communicator, well-presented and able to hit the ground running
- Possess excellent computer proficiency skills including experience working with Microsoft Office
- Have a passion for people, and an empathy to listen to their challenges and goals
- Have the ability to maintain excellent internal and external relationships
- Demonstrate a high attention to detail and have exceptional verbal and written communication skills
- Be self motivated with a drive for achieving exceptional results
What we offer
At Humanity Health Group, we are committed to supporting our employees' wellbeing and professional development. You will have access to a range of benefits, including:
- Competitive pay
- Ongoing training and development opportunities
- Access to our employee assistance program for health and wellbeing support
- Opportunity to work with a passionate and dedicated team
Please refer here for our company benefits -
If this sounds like you, we'd love to hear from you. Please email your CV to or Apply Now.
Humanity Health Group fosters a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.
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