Customer Service

4 days ago

Sydney, New South Wales, Australia Fixed Today Full time $60,000 - $80,000 per year

Join One of Sydney's Leading Plumbing Companies

Are you an experienced administrator with a background in the plumbing or trade industry? Or perhaps a trades assistant or scheduler looking to transition into an office-based role? This is your chance to join a well-established plumbing company with over 15 years of industry experience.

We specialise in a full range of plumbing services, including relining, drainage solutions, and gas fitting, and we're looking for a skilled Customer Service & Administration Officer to support our operations. If you understand the trade, enjoy problem-solving, and can coordinate jobs efficiently, we want to hear from you

Key Responsibilities:
  • Customer Communication: Answer phone calls professionally, handle inquiries, and provide accurate information about our services.
  • Job Scheduling & Coordination: Book jobs, manage technician schedules, and ensure seamless communication between customers and our plumbing team.
  • Administrative Support: Perform general admin tasks such as data entry, filing, and maintaining customer records.
  • Trade Knowledge (Highly Regarded): Familiarity with plumbing terminology and services will be a huge advantage in job coordination.
  • Problem-Solving Skills: Assess and troubleshoot basic customer concerns before escalating to the plumbing team.
  • Attention to Detail: Ensure all documentation, work orders, and scheduling information are accurate and up to date.
  • Team Collaboration: Work closely with plumbers, management, and clients to ensure smooth daily operations.

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