Receptionist

About us

We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia.  Together with BaptistCare (NSW, ACT, WA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.

The Role:

The Coasthaven Community, a Baptcare Residential Aged Care facility located in Norlane, Victoria, warmly invites you to apply for the Full-Time Max Term Contract (approx. 12 months) opening for the Receptionist role.

The Receptionist provides comprehensive administrative support within the aged care facility, operating under the direct supervision of the Residential Care and Services Manager. Serving as the primary point of contact for facility visitors and callers, this position plays a crucial role.

They will embody a positive, efficient, and compassionate attitude towards staff, residents, families, contractors, volunteers, and all visitors. The primary objective of this role is to carry out reception and office administration tasks as delegated by the facility's Office Manager.

Key Duties and Responsibilities:

• Actively listen to consumers, understand their needs, and assist them in achieving their individual goals.
• Front office reception including the taking of and distribution of messages; greeting of visitors in a friendly, warm, welcoming manner; accepting deliveries.
• Simple word processing and data entry, photocopying, preparation of meeting agenda and minutes.
• Petty cash and banking.
• Foster meaningful relationships with families, as well as collaborate with external agencies and stakeholders to enhance the quality of life for consumers in our care.
• Promptly report any workplace risks to management.

• Report consumer-related risks to management, including behaviours or actions inconsistent with our values.

• Attend scheduled training sessions to ensure your skillset remains current.

Essential Qualifications & Requirements:

• Have a minimum of 12 months of experience working in an Aged Care facility.
• Demonstrate a customer-centric approach with a genuine passion for working in Aged Care.
• Display exceptional attention to detail, integrity, reliability, and maintain a positive and adaptable attitude.
• Exhibit a track record of maintaining confidentiality and working effectively within a team.

What's it for You?

Baptcare is focused on living our values, not just talking about them. You'll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.

Further, the successful candidate will receive:

• A competitive salary, plus access to the tax benefits of salary packaging and novated leasing of up to $18,550 per annum
• Ongoing professional development and team building opportunities.
• Access to confidential counselling and support services

How to Apply:

Click 'Apply Now' to submit your application.

Only short-listed applicants will be contacted.

Applicants must have the right to work in Australia.

The successful applicant will be required to undergo a National Criminal History check.

A medical assessment will be conducted to see if you are physically capable for the role.

If you require support with the application process, please contact

At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.

Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.

Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.