Internal Phone Sales and Customer Service Specialist

Internal Phone Sales and Customer Service Specialist (Boronia, Melbourne)

Our Company

Whites Powersports is one of Australasia's largest motorcycle parts & accessories businesses. We are a company with international goals, and this is an opportunity to join the team as we build these goals into reality. We are a progressive, forward-thinking family business with a passion for powersports, that never stops learning, valuing team contribution and having fun along the way

Our group HQ is based in Hamilton New Zealand where we have moved into an all-new purpose-built facility to allow for continued growth. In Australia we have sales offices and warehousing facilities in Melbourne and a new purpose-built facility in Brisbane with 3PL warehousing in Perth.

With supplier and customer relationships dating back over seventy years, Whites Powersports has developed one of the most captivating groups of brand partners across Australia and New Zealand and represents over 50 industry leading brands. To ensure a reliable source of aftermarket parts and apparel that is second to none, we provide exceptional customer service through our network of distribution centres in Hamilton, Brisbane, Melbourne and Perth.

The Role

Internal Sales and Customer Service Specialist (Boronia, Melbourne)

We have over 90 staff across New Zealand and Australia and have a new position available in our growing Internal Sales team based in our Melbourne Branch. This full-time permanent position involves servicing the requirements of our Territory Managers in the field, receiving and processing of customer orders, troubleshooting customer enquiries as well as other general customer service technical requirements. Our customer base includes motorcycle dealers and repair outlets nationwide. Sales and customer service are supported by our State Managers, Sales Team Manager, a printed catalogue, and our industry-leading website.

Key Responsibilities and Attributes

The key responsibilities and attributes include, but are not limited to:

• Excellent phone manner and able to develop and maintain customer relationships.

• A professional outlook, with a high attention to detail.

• Ability to work in a truly growing team environment and understanding that teamwork and communication is essential.

• Exceptional communication skills, both written and oral.

• A can-do attitude.

• Great organisational skills and work ethic.

• The successful applicant will have a sound knowledge of motorcycles.

• A good level of computer experience and literacy.

• In-depth mechanical knowledge of motorcycles is beneficial.

• Flexibility to assist the team in other areas where required.

Primary tasks

• Processing of customer orders.

• Assist external territory managers with product information.

• Receive and respond to incoming phone calls and emails, assist customers with product information and order requirements.

• Perform outbound calls to promote and sell our product offering.

• Work closely with the warehouse to ensure great customer service.

• Ensure a great customer experience.

We pride ourselves on our outstanding customer service, commitment, passion and unrivalled desire to be the best we can. We are driven by our solid set of Core Values that under pins and drives our culture and a desire to be the very best in all aspects of business. We believe our people are the secret to our success both present and future.

Our Core Values are the driving force behind what we live by.

Having fun– Be committed to getting the job done to the highest level whilst having and creating fun along the way

Acting in the spirit– We treat ALL relationships with respect and compassion

Always learning– Be committed and open to learning- ALWAYS, we are never all-knowing, and life never stops teaching

Passion for Powersports– We are truly passionate about motorcycles and motorcycling, are you?

We are guided by our Actions for Success

C.O.P.E. Communication, Ownership, Planning and Execution.

We are seeking someone who shares these same values and actions for success to join our team. Do your values align with ours? Are you looking to be a part of a company that is rapidly developing, dynamic and fast-moving with international goals? If you answered yes, we would love to hear from you. 

What we can offer you

We are offering a competitive salary for the right candidate plus bonuses and ongoing training and career development. We are a progressive forward-thinking business that is making waves and creating opportunities. We have a social team environment and enjoy celebrating our successes and engaging in fun team events. We offer employee development opportunities and heavily discounted product (trust us every motorcyclist that walks into our warehouse is like a kid in a candy shop).

Our business is built around our core values and actions for success which promote an engaged, productive and successful culture, (Fun, Acting in the Spirit, Always Learning & Passion for Powersports). If you would like to be a part of this great team and culture, please apply with your CV and cover letter.