Delivery Experience Specialist @ leading fashion marketplace

3 days ago

Sydney, New South Wales, Australia Hatch Full time $90,000 - $120,000 per year

This is a Delivery Experience Specialist role with a leading fashion marketplace based in Sydney, NSW, AU.

As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations.

Our
Delivery Experience Specialist
plays a key role in shaping the future of our delivery operations

About the role..

  • Act as the Subject Matter Expert (SME) for all delivery experience-related matters.
  • Manage truck scheduling, coordinating fleet operations and acting as a fleet coordinator.
  • Coordinate schedules with 3PL partners, ensuring bookings are made efficiently.
  • Forecast delivery volumes to service providers and elevate our delivery platform.
  • Analyse and report on Carrier On-Time Delivery (COTD) KPIs, identifying trends and areas for improvement.
  • Understand and work with multiple service providers, including batching processes
  • Schedule jobs and collections, acting as the external face for delivery coordination.
  • Collaborate with Fulfilment Centre, Customer Service, Finance, and Sustainability teams to enhance operational efficiency and achieve our 2025 Sustainability strategy.
  • Drive projects to improve customer satisfaction with delivery speed, reliability, and predictability.

What you'll bring..

  • Experience in the delivery space, with a strong background in scheduling and job coordination.
  • Experience working with cross-functional teams (operations, customer service, finance, sustainability).
  • Excellent communication and stakeholder management skills.
  • Strong experience working with Excel or Google Sheets along with the ability to monitor key metrics and delivery reports.
  • Proven ability to own delivery tasks and consistently meet performance expectations.
  • Understanding of working with multiple service providers and fleet management.
  • Experience in logistics, delivery operations, or a related field is a plus.

Why our client is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with our client not with Hatch.

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