
Delivery Experience Specialist @ leading fashion marketplace
3 weeks ago
Delivery Experience Specialist @ leading fashion marketplace
Join to apply for the Delivery Experience Specialist role at Hatch. This is a Delivery Experience Specialist role with a leading fashion marketplace based in Sydney, NSW, AU.
As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations.
Our Delivery Experience Specialist plays a key role in shaping the future of our delivery operations
About the roleThis is the Delivery Experience Specialist role with a leading fashion marketplace based in Sydney, NSW, AU.
As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations.
Our Delivery Experience Specialist plays a key role in shaping the future of our delivery operations
Responsibilities- Act as the Subject Matter Expert (SME) for all delivery experience-related matters.
- Manage truck scheduling, coordinating fleet operations and acting as a fleet coordinator.
- Coordinate schedules with 3PL partners, ensuring bookings are made efficiently.
- Forecast delivery volumes to service providers and elevate our delivery platform.
- Analyse and report on Carrier On-Time Delivery (COTD) KPIs, identifying trends and areas for improvement.
- Understand and work with multiple service providers, including batching processes
- Schedule jobs and collections, acting as the external face for delivery coordination.
- Collaborate with Fulfilment Centre, Customer Service, Finance, and Sustainability teams to enhance operational efficiency and achieve our 2025 Sustainability strategy.
- Drive projects to improve customer satisfaction with delivery speed, reliability, and predictability.
- Experience in the delivery space, with a strong background in scheduling and job coordination.
- Experience working with cross-functional teams (operations, customer service, finance, sustainability).
- Excellent communication and stakeholder management skills.
- Strong experience working with Excel or Google Sheets along with the ability to monitor key metrics and delivery reports.
- Proven ability to own delivery tasks and consistently meet performance expectations.
- Understanding of working with multiple service providers and fleet management.
- Experience in logistics, delivery operations, or a related field is a plus.
Why our client is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final NoteA Final Note: This is a role with our client not with Hatch.
Seniority level- Associate
- Full-time
- General Business
- Retail Apparel and Fashion
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Sydney, New South Wales, Australia Hatch Full timeOverviewDelivery Experience Specialist @ leading fashion marketplaceJoin to apply for the Delivery Experience Specialist role at Hatch. This is a Delivery Experience Specialist role with a leading fashion marketplace based in Sydney, NSW, AU.As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and...
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