Delivery Experience Specialist @ Leading Fashion Marketplace
9 hours ago
Overview
Delivery Experience Specialist @ leading fashion marketplace
Join to apply for the Delivery Experience Specialist role at Hatch. This is a Delivery Experience Specialist role with a leading fashion marketplace based in Sydney, NSW, AU.
As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations.
Our
Delivery Experience Specialist
plays a key role in shaping the future of our delivery operations
About the role
This is the Delivery Experience Specialist role with a leading fashion marketplace based in Sydney, NSW, AU.
As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations.
Our
Delivery Experience Specialist
plays a key role in shaping the future of our delivery operations
Responsibilities
Act as the Subject Matter Expert (SME) for all delivery experience-related matters.
Manage truck scheduling, coordinating fleet operations and acting as a fleet coordinator.
Coordinate schedules with 3PL partners, ensuring bookings are made efficiently.
Forecast delivery volumes to service providers and elevate our delivery platform.
Analyse and report on Carrier On-Time Delivery (COTD) KPIs, identifying trends and areas for improvement.
Understand and work with multiple service providers, including batching processes
Schedule jobs and collections, acting as the external face for delivery coordination.
Collaborate with Fulfilment Centre, Customer Service, Finance, and Sustainability teams to enhance operational efficiency and achieve our 2025 Sustainability strategy.
Drive projects to improve customer satisfaction with delivery speed, reliability, and predictability.
What you'll bring
Experience in the delivery space, with a strong background in scheduling and job coordination.
Experience working with cross-functional teams (operations, customer service, finance, sustainability).
Excellent communication and stakeholder management skills.
Strong experience working with Excel or Google Sheets along with the ability to monitor key metrics and delivery reports.
Proven ability to own delivery tasks and consistently meet performance expectations.
Understanding of working with multiple service providers and fleet management.
Experience in logistics, delivery operations, or a related field is a plus.
Why Hatch
Why our client is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note
A Final Note: This is a role with our client not with Hatch.
Seniority level
Associate
Employment type
Full-time
Job function
General Business
Industries
Retail Apparel and Fashion
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Sydney, New South Wales, Australia Hatch Full timeOverviewDelivery Experience Specialist @ leading fashion marketplaceJoin to apply for the Delivery Experience Specialist role at Hatch. This is a Delivery Experience Specialist role with a leading fashion marketplace based in Sydney, NSW, AU.As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and...
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Sydney, New South Wales, Australia Hatch Full time $90,000 - $120,000 per yearThis is a Delivery Experience Specialist role with a leading fashion marketplace based in Sydney, NSW, AU.As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations.OurDelivery Experience Specialistplays a key role in...
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