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Supervisor - Crows Nest

2 weeks ago

Crows Nest, Australia Global 360 Full time

**Johns Lyng Strata Services**:

- **Crows Nest Office**:

- **Full-Time Stable Employment**:

- **Company Vehicle & Opportunities for Career Progression**
- Do you have a Carpentry / Trade background or experience as a Building Manager? Move off the tools and start your career with our industry leading Strata Services team_

**We Offer**:

- Stability & job security
- The opportunity to join an established & respected organisation with an exciting future
- Support & guidance from experienced leaders & room to make this role your own
- A positive & rewarding team culture where great work is recognised & rewarded
- The chance to have an impact across the entire business & potentially work your way into a partnership

**The Company**:
What is a typical day like at the Johns Lyng Group? The answer is never dull. Positioned as one of Australia’s leading Insurance Builders, JLG has been established since 1953, offer stability and security and have a reputation for excellence. Johns Lyng Strata Services provides emergency, direct, maintenance and insurance building services nationally, working with small to large strata brokers, strata managers, strata schemes, owner corporations and property managers.

**Key Duties & Responsibilities**:

- Engage, coordinate & manage trades for strata insurance & strata direct projects
- Communicate & negotiate with trades to track the progress of jobs
- Liaise between strata insurance companies & insured parties
- Provide regular repair progress updates to customers
- Coordinate access to properties
- Dispute & issue resolution, as required
- Meet SLA & KPI requirements driving performance expectations
- Ensure all work conforms to legislative & contractual OH&S requirements
- Ensure all inspection, certificate of final inspection & other relevant documentation is signed off

**Key Selection Criteria**: Do you have proven examples of demonstrating drive and energy? Are you extremely motivated and can think outside the box? Do you want the opportunity to potentially work your way into a partnership? Being able to demonstrate and highlight examples of these are the key criteria for you to be successful in joining our existing talented and passionate team.
- Carpentry, Building Trade or Building Management background
- Experience in the Strata or Insurance Building sector advantageous, however not essential
- Ability to supervise residential & commercial projects
- Excellent communication & customer service skills
- Ability to build effective relationships with both internal & external stakeholders
- Strong customer service skills.
- Ability to be empathetic to the needs of the client
- Good work ethic & highly motivated
- Strong computer skills & sound knowledge of Microsoft Office programs
- Familiarity with OHS practices, legislation & regulations
- Ability to manage multiple & competing priorities
- Current & valid motor vehicle licence