Customer Service Officer

Join Our Team at PPG: Hybrid Customer Service Role
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, supportive team that values your contributions? PPG is looking for a dedicated and detail-oriented Customer Service Representative to join our team

As a
Customer Service Representative
, you will interact directly with customers in all aspects and provide exceptional service including processing of orders, tracking deliveries, processing of claims and returns and general enquiries with diligence and accuracy. If you are curious and passionate about delivering superior service and want to work for an industry leader, then this may be the career opportunity for you.

Great work life balance with hybrid working model - 3 days in the office and 2 days from home. Enjoy your weekends

Responsibilities

• Respond promptly and professionally to customer enquiries, orders, and returns.
• Manage all sales/service enquiries via inbound CRM & Phone Systems within set SLAs, striving for first contact resolution with high attention to detail and accuracy
• Establish initiative-taking and professional communication with internal & external stakeholders.
• Review purchase orders and resolve customer account enquiries.
• Delivering strong and professional verbal and written communication
• Attend product, system and skill training as required for your professional and personal development.

Requirements

• Intermediate working knowledge of Microsoft Outlook, Excel & Word.
• High level of keying accuracy and speed.
• Strong mathematical and written/verbal communication skills.
• Knowledge of Supply Chain functions is an advantage..
• Knowledge of SAP & CRM systems is an advantage. .
• Proven interpersonal and team skills.

What We Offer

• Opportunities for development and long-term career progression.
• Access to corporate discounts, including WhereFit, that provide wellness benefits to our employees.
• Give back to local communities with our PPG Colourful communities program.
• PPG Recognition programs.
• Generous discounts on PPG products through our company owned store network.

About Us
Here at PPG, we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday, everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and colour, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @ PPG on Twitter.

The PPG Way
Every Single Day At PPG
We partner with customers to create mutual value.
We are insightful, dedicated, and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are "One PPG" to the world.
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders, and our communities.

We do better today than yesterday – everyday.
We continuously learn. We develop our people to grow our businesses.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, colour, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.