MS Engineer

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

This resource is responsible for proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

The Managed Services Engineer (L3) - Network is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

Duties and Responsibilities

• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.

• Perform necessary checks, apply monitoring tools and respond to alerts.

• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.

• Assist in analyzing, assigning and escalating support calls.

• Investigate third line support calls assigned and identify the root cause of incidents and problems.

• Report and escalate issues to 3rd party vendors if necessary.

• Provide onsite technical support to clients and provide field engineering services to clients.

• Conduct monthly random review of incidents and service requests, analyze and recommend improvement in quality.

• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.

• Proactively identify opportunities for work optimization including opportunities for automation of work.

• Provide 3rd level technical support and guidance.

• Develop and own monthly reporting capability within the Network space that demonstrates value to our customers.

Skills and Qualifications

• Possess a minimum of six (6) years relevant experience in Local Area Networks (LAN) / Wireless Local Area Networks (WLAN) and Wide Area Networks (WAN) infrastructure.

• Experience in implementing, administering and troubleshooting network infrastructure devices, including: routers, switches, wireless access points, controllers, WAN optimizers and monitoring applications.

• Strong knowledge and experience in Network Management including configuration and implementation.

• Proven experience in Data Centre maintenance.

• Strong Hands-on experience with CISCO products such as routers and switches.

• Strong Hands-on experience with Palo Alto Network Firewall is desirable.

• Strong hands on experience with Cisco ASR, ISR, Catalyst, Nexus.

• JNCIA, JNCIS, JNCIP,JNCIE,Mist-AI,Juniper Enterprise Routing and Switching Professional (JNCIP-ENT) is desirable.

• CCNP/CCIE

Desirable experience:

• Experience with Juniper campus fabric networks with access assurance, or experience in other equivalent modern networks

• Data Center Networks

• Cisco DNA-Center

• SD-WAN

• Network Automation

• Juniper Campus Fabric

• EX Series switches, 4400, 4100, 9200

• QFX Series Switches 5100

• Juniper Mist

• Juniper Mist NAC

• Juniper Wireless

• Mist Edge

• Palo Alto Network Firewall

• Group Based Policies (GBP)

• Campus network workflow

Workplace type:

• On-site Working

• To be based at Joondalup, Perth, WA.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters 

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.