Senior Project Coordinator

1 week ago


Macquarie Park New South Wales, Australia FinXL IT Professional Services Full time

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

FinXL is seeking a Senior Project Coordinator to join our consulting team and be deployed with a leading Telco client on a 6 months contract in Sydney.

Responsibilities
  • Support the Program Manager on large scale omni channel projects
  • Support a cultural shift toward continuous customer improvement
  • Execute change plans to support personnel through the transformation journey
  • Utilise customer insights to inform requirements and ensure a customer-centric approach
  • Support the design and tracking of project benefits against agreed targets
  • Execute all channel readiness activities across multiple initiatives and programs
  • Facilitate ideation, problem solving, and risk mitigation workshops
  • Develop BAU handover controls for system, people, process, and measurement systems
  • Work collaboratively with key stakeholders for successful delivery of project outcomes
Key Skills & Experience
  • 5+ years' experience in Transformation programs
  • Ideally experience with omni-channel, retail, DigiSales and/or contact centres
  • Experience with a variety of project management methodologies (Waterfall, Agile, Lean)
  • Strong proficiency with MS PowerPoint, MS Project, MS Visio, and advanced MS Excel
  • Strong communication and stakeholder management skills
Engagement Details
  • 6 months contract with a Telco client
  • Hybrid working with office in Macquarie Park, NSW
Next Steps
  • Apply now highlighting relevant skills and experience and address your application to Julia Leung. Due to the high volume of applications only shortlisted candidates can be contacted.


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