Senior Case Manager

Together we shape thriving communities, public spaces, places and economies.

• Lead transformative environmental assessments of State significant projects, shaping strategic infrastructure and driving policy innovation in a high-impact planning role
• Temporary (Up to June 2027) full-time (35 hours per week) opportunity,
• Office location based in Parramatta NSW with flexible working supported
• Salary relative to experience, and ranges from $151,227 to $176,110 + super

What's in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

The role

As a Senior Case Manager, you will support strong, fair, and quick assessment of State significant proposals, achieving environmental outcomes and balancing efficiency and quality while unpacking complex challenges.

You'll build and manage relationships with government agencies and stakeholders, deliver best practice collaboration, and help drive a planning system that supports achieving NSW government priorities.

You will also use your broad experience to support other members of the team to do their work.

It's a juggling act—navigating deadlines, community expectations, and stakeholder demands—all while maintaining top-tier standards. You'll bring sharp thinking, confident communication, and collaborative energy to a team that's continuously improving how things are done

For more information read the full Role Description: Senior Case Manager

What you will bring to the role

• A strong understanding of environmental assessment and planning legislation, with the confidence to apply it to complex, high-profile projects.
• Proven experience leading teams and managing the end-to-end assessment of major infrastructure or development proposals.
• Excellent written communication skills, with the ability to produce clear, concise reports and robust conditions of consent.
• A proactive mindset for improving systems and streamlining processes to deliver faster, high-quality outcomes.
• Strong stakeholder engagement skills, with the ability to navigate competing interests and build productive relationships.

What is an essential requirement:

• Degree in planning, environmental management, engineering or other relevant discipline
• Willingness to travel and (minimum) Class C Driver's Licence

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Friday 21 November (11:55PM)

Should you require further information about the role please contact Tim Kirby on

To enhance your account security, PageUp is introducing two-factor authentication (2FA). You can follow the step by step guide here. If you experience any issues please reach out on HR Support, option 2, DPHI People Advisory, option 1.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via or HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.