Senior Case Management Officer Custody

Department: Corrective Services NSW

Location:
Muswellbrook, NSW, AU, 2333

Req ID: 78368

Senior Case Management Officer - Custody

Corrective Services NSW

Location – Muswellbrook

Employment type – Ongoing (Full Time)

Clerk grade 7/8. Salary $113, 574 - $125,719 plus employer's superannuation and annual leave loading.

What you'll do

• Lead the daily operations of a Case Management Unit within the correctional centre
• Supervise and support Case Management Officers, allocating workloads and reviewing performance.
• Manage a caseload of complex individuals as needed, and chair multidisciplinary case conferences
• Coordinate with programs, parole units, and external services to optimise inmate rehabilitation.
• Drive continuous improvement in systems, processes, and case management practices

What we're looking for

• Strong leadership in casework or correctional environments
• Skilled in case planning, risk/needs assessment, and rehabilitation pathways
• Confident managing complex needs and competing priorities
• High-level communication, coaching, and collaboration skills
• Resilience, professionalism, and a commitment to making a difference
• Current Certificate IV in Correctional Practice with the necessary Units of Competency for this role or capacity to complete Certificate IV in Correctional Practice in accordance with specified CSNSW timeframes

Download the role description.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) and Corrective Services NSW (CSNSW) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close 23rd November 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for CNSW , please contact the hiring manager Tim Bateman via email

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Rosie Matamaki on or via email

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

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