Product Adoption Manager
1 day ago
About you2-5 years in product enablement, product management, technical account management, or onboarding/ implementation project management roles.Experience working in Enterprise SaaS with $50k+ ARR customers. Experience managing product configuration for Enterprise SaaS products, working closely with product management, technical and support teams.Obsessed with customer value and impact - hitting their success metrics; fluent in metrics & dashboardsConfident communicator — Comfortable working with Enterprise users, running webinars, writing crisp release notes/ emails, training usersPassionate about products and comfortable configuring software tools (UI, no-code) and managing mini-projectsHigh-agency, extreme-ownership mindset; thrive in a fast and fluid environment The role
Reporting to the Product Lead for your area (we're hiring 2 roles), you will own ongoing adoption and value outcomes for a segment of Zipline customers, to ensure they continue to get recurring impact from our SaaS Products.
- Manage a patch of Zipline customers for your product area - Ensuring their adoption and impact stays high by running regular meetings, managing stakeholders, and holding Quarterly Business Reviews (supported by your Strategic Account Manager)
- Monitor Customer Value Score (CVS) dashboards, diagnose gaps, execute adoption playbooks to hit our CVS targets
- Drive Product Adoption – segment accounts into cohorts, craft launch comms, lead light-touch rollouts, built onboarding workflows and material in the product
- Surface Product Qualified Leads (PQLs) & renewal risks to Strategic Account Managers ahead of cycle
- Build scalable enablement material – Including Loom videos, Knowledge bases, Training sessions, Webinars
What's it like to work here
High Performance Meets Real Care: We're ambitious, growth-focused, and laser-focused on solving meaningful problems, but we always have each other's backs. No egos, just genuine teamwork.Radical Transparency & Accountability: We operate with extreme clarity and ownership. You'll thrive here if you're hungry to learn from failures and grow fast.Fast-Paced & Impact-Driven: Forget rigid structures—our agility drives innovation. You'll tackle big challenges and see the real-world impact of your work every day. The OpportunityThis role has many career path options within 12-24 months (with an example pay range):
Senior Product Adoption Manager k) Product Manager k)Strategic Account Manager k OTE)About us
We're a fast-growing, profitable B2B SaaS startup (2x AFR Fast 100).
We believe vulnerable people deserve a safe and great experience.
This inspires us to build great products for the Care Economy.
Which has led to our solutions being used by leading hospitals and over 50% Australian Aged Care.
Our modern, AI-centered software help these organisations:
- Be confident their Extended Workforce is compliant
- Ensure only Compliant people are on-site around vulnerable people
- Help them deliver a great experience by collecting and analysing resident feedback to meet Aged Care Standards (e.g NQIP)
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