Dispatcher / Customer Service Coordinator
2 hours ago
We're a fast-growing trades business dedicated to delivering reliable and high-quality service for our clients. Our team is professional, hardworking, and friendly — and we're looking for someone with the same energy to join us in a key frontline role.
The RoleAs our Dispatcher, you'll be the first point of contact for clients. You'll play a vital role in coordinating jobs, supporting our field team, and ensuring every client has a smooth experience from booking to completion.
Your responsibilities will include:
- Answering inbound phone calls and responding to client inquiries
- Booking jobs into our scheduling system
- Confirming appointments with clients and tenants
- Coordinating with tradespeople to allocate jobs efficiently
- Providing updates to clients about job status and timelines
- General admin support to keep workflows running smoothly
We're looking for someone who is:
- Professional, polite, and clear on the phone
- Highly organised with strong attention to detail
- Able to juggle multiple tasks and keep calm under pressure
- Confident using computer systems and learning new software
- A team player who's reliable and proactive
Experience in dispatch, scheduling, or customer service within trades or field services is highly regarded, but not essential.
What We Offer- A supportive and friendly team environment
- Full training in our systems and processes
- Opportunity to grow with the business
- Competitive pay based on experience
Please attach a Cover letter letting us know why you'd be great at this job
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