Senior IT System Lead

Patterson Cheney Cars and Trucks in Keysborough is looking for a key staff member to join its IT team and provide level 2/3 support to its team of over 800 users.

This critical IT role would suit someone wanting to make a real difference to the business. The applicant would possess a high understanding of Networking and Security, along with the day-to-day management of Microsoft Intune and O365 in a hybrid scenario.

This is an excellent opportunity for those seeking to enjoy what the automotive industry has to offer.

About the role:

You will report to the IT Manager and be afforded a high level of responsibility. You must have excellent capabilities in supporting our staff with technical issues.

You'll bring knowledge and passion for all things IT-related and make your mark in this exciting and diverse role, which includes:

• Respond to support requests received in person, via phone, email, and internal ticketing systems.
• Understand the level of disruption caused by issues and respond appropriately to ensure timely resolution.
• Communicate with staff regarding resolving issues and any available workarounds while problems are resolved.
• Work with other staff in the IT team to ensure issues are being addressed, but not double-handled
• Set up new equipment as required.
• Provide feedback and support to the IT Manager regarding issues raised, with the view to preventing future occurrences

So, who are we looking for?

You will be a well-rounded IT professional, a strong communicator, and someone who possesses a strong Networking and Security mindset. The IT Manager and fellow team members unconditionally support this role. With an exciting road map ahead, you will be excited by this opportunity.

You must have a university qualification in IT or equivalent experience, experience supporting a large and complex organisation, and, most importantly, enjoyment working with an IT team of like-minded individuals.

Getting a little more technical, you'll have a great understanding of and previous experience working with:

• Windows Server Administration (AD, DNS, DHCP, etc.)
• Extensive Windows desktop support for Win 11 and Windows servers 2022
• Microsoft 365, SharePoint, OneDrive and Teams, Microsoft Entra ID.
• Knowledge of Group Policy, AD, DNS, DHCP
• Experience with Mobility, Remote Access, Proxies, Networking and Cyber Security
• Virtualisation – VMWARE.
• Supporting printers, peripherals, iPhone/Samsung etc
• PowerShell and scripting
• A clear understanding of Essential 8 cybersecurity framework

Preferred and would be highly regarded (not essential):

• Car dealership experience
• Certifications in MCP, MCSA, and MCSE would be highly regarded
• The successful applicant will have excellent phone manners, good presentation skills, and a clear voice.

Due to the nature of this role, occasional travel to various sites across Melbourne may be required; therefore, you must have a current Australian driver's licence.

Our amazing benefits.

• Competitive salary
• Full-time (Monday-Friday).
• Fantastic work environment, designed by a supportive manager with the team front of mind
• Extensive training, development and support
• Career growth opportunities throughout the group
• Access to dealership discounts
• Job security with a strong and growing, independent family-owned business
• Employee Assistance Program
• And above all, lots of support, opportunity and fun.

How do I apply?

Please attach a resume, which will be directed to our Talent Acquisition Specialist.

The successful candidate will be required to undergo a national police check.

Why join the Patterson Cheney Group?

Patterson Cheney Group currently has over 850 employees. We are proud to be one of Australia's largest automotive businesses with multiple brands (Toyota, Mercedes-Benz, Holden, Isuzu and multiple truck brands). We have served our customers since 1915, and our success has been built on a strong foundation of customer service. With independent, solid family business values and behaviours, we emphasise enjoying our work.

We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.