Family and Carer Engagement and Service Development Advisor

• Opportunity to engage with families & carers to support them to contribute to decision making processes at a leading Mental Health Provider
• Permanent role | Full time
• Burnley & WFH Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia's largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

The Lived Experience organisational function works within Mind's support hub and drives the implementation of mental health system reforms and service innovations informed by lived expertise, intersectionality, human rights and social justice.

The Lived Experience Design and Development team lead an organisation-wide program of work to design, develop, implement and embed lived expertise-led initiatives and approaches.  This role will work closely with the Family, Carer & Respite program, which provides a targeted range of supports and services to families and carers who are caring for people with mental ill-health and substance use challenges.

We are seeking a proactive, compassionate Family and Carer Engagement and Service Development Advisor for a permanent, full time opportunity in the Burnley area. You will engage with families, carers and supporters to support them to contribute to decision making processes and be involved  in co-design of family and carer services and programs.

Key responsibilities

• Demonstrate knowledge and abilities gained from one's own lived/living experiences and collective impacts.
• Ensure the development of conditions that support families, carers and supporters across diverse communities to have a voice and influence in decision making.
• Facilitate family and carer participation through working groups, steering committees and engagement opportunities.
• Capacity to utilise a range of engagement tools to map and scope interest and impact of family and carer services.
• Build relationships and form connections with the broader family and carer community and sector.
• Participate in key pieces of work in the LE team that amplifies the voices, needs and priorities of families and carers.
• Collaborate with the Manager Family Carer Strategy and Program Development to deliver key projects and a suite of work that improves the lives of families and carers, and supports staff in their work with families and carers at Mind.

What you'll bring

• Completion of Intentional Peer Support Core and/ or Advanced Training or clear timeline for completion
• Tertiary qualifications (minimum Certificate IV) in Mental Health, Peer Work, Allied Health, Community Development, Health Promotion or other health related field are desired but not required.
• Have a lived/living experience as a family member, carer or supporter of someone who is experiencing, or has experienced mental ill-health and/or substance use challenges.
• Project management expertise including the ability to develop and implement projects, coordinate and manage meetings, and support stakeholders and lived experience participants at program, organisation and community level.

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.

Interested?

To apply visit Mind Careers - reference number Online applications must be submitted by 11pm Thursday 26 September 2025. We encourage you to apply early, as this opportunity may close if a suitable applicant is sourced. Please contact the person below for more information.

Amaya Alvarez- Family Carer Strategy and Program Development Manager

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at

Position Description

PD Family and Carer Engagement and Service Development Advisor (FC&R, Burnley)

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check.