Communications and Stakeholder Engagement Advisor

Communications and Stakeholder Engagement Advisor

Title: Communications and Stakeholder Engagement Advisor

Requisition ID: 7867

Work Type: Fixed Term Full Time

Fixed Term Period: Not Applicable

Location: Melbourne - CBD

Date Posted: 15 Sept 2025

About Us

We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians. Together with our portfolio agencies, we are responsible for planning, building, operating and maintaining Victoria's transport, planning and land services for use by all. We foster a safe, inclusive and constructive place to work.

About The Role

This is a Fixed Term Position until 30 June 2027. This is an exciting opportunity for a skilled Communications and Stakeholder Engagement Adviser to help shape the future of public transport ticketing in Victoria.

The Public Transport Ticketing (PTT) System will ensure Victoria has a ticketing system that is fit for purpose for 15 years and beyond to meet customers' expectations and the challenges of the transport network, while facilitating the efficient collection of fare revenues and unlocking potential benefits.

Reporting to the Senior Advisor, Communications and Engagement, this role will work closely with leads from across the PTT project to develop communications and engagement material for a range of audiences and stakeholders. This is a critical and varied role with key accountabilities including:

• Assisting in the delivery of a comprehensive communication and stakeholder engagement program, ensuring critical groups are informed and prepared for each phase of the PTT project.
• Monitoring and supporting stakeholder engagement activities, sentiment and feedback.
• Collaboration and coordination across the PTT project and the Strategy and Policy Priorities team in the Communications and Customer Experience division.

Key Selection Criteria

Success in this role requires the ability to communicate clearly and persuasively, tailoring content to engage diverse audiences and drive understanding. You'll build strong stakeholder relationships, navigate organisational dynamics with insight, and contribute to project outcomes by proactively identifying opportunities for improvement. A focus on innovation, coupled with a practical approach to delivery and influence, will ensure you make a measurable impact in a complex, fast-paced environment. On a personal level, the successful applicant will be flexible and adaptable and be at ease working in a collaborative environment.

Qualifications And Experience

Mandatory
An appropriate tertiary qualification or equivalent experience in engagement, communications, public relations, education, or similar discipline.

Culture Value

We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals. As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department's goals.

What we offer

Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians. For further details please refer to Careers at the Department of Transport and Planning.

Pre-employment checks and employment conditions

All new appointments will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided will be treated in confidence consistent with the Privacy and Data Protection Act 2014. Applicants must be Australian Citizens, Permanent Residents or hold a valid work permit or visa as required for the position. Non-VPS applicants will be subject to a six-month probation period.

How to apply

Click the Apply button to be redirected to our recruitment platform, where you may need to create an account to submit your application. If you encounter issues, refer to our Quick Reference Guide for step-by-step instructions. Applications close at 11.59pm on Monday, 29 Sept 2025. Please include both your resume and a cover letter. All applications must be submitted via the online portal; we're unable to accept email or manual submissions. For further information about the role, please contact Sophie Boot — Communications and Engagement Senior Advisor at sophie.x.boot@transport.vic.gov.au.

Accessibility

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format, please contact us by phone or email. We're here to support you.

Job Attributes

Seniority level: Entry level

Employment type: Full-time

Job function: Marketing, Public Relations, and Writing/Editing

Industries: Government Administration

#J-18808-Ljbffr

---