Support coordination for NDIS Assistive technology

24 hours ago

Sydney, New South Wales, Australia aKin Full time $60,000 - $80,000 per year

We are looking for a caring person for a unique role

We provide assistive technology for people with disability

Our main product is an AI life manager called , for people with neurodiversity, cognitive and organisational support needs.

We are also launching a new product line of domestic robots, to perform physical household tasks.

We need someone to work directly with NDIS participants - chatting with them to see if our products are a good fit, liaising with Plan Managers, allied health providers and nominees, and helping participants get set up with their technology

We are a fully registered provider, and also a registered of Mid Cost AT.

Our parent company is a Public Benefit Corporation:

Responsibilities

  • Frontline support, work with qualified inbound queries to setup service agreements
  • Working with plan managers on funding
  • Onboarding, and talking to people about their goals and how to use the technology
  • Support. Respond to inbound queries, troubleshoot, and work with engineering and accounts to resolve any issues
  • Work with our product team and give feedback. This is a world first, developed in close consultation with People with Disabilities, and we want to improve our products all the time

Skills

If you have technical skills that would be a plus, but mostly we are interested in

  • an authentic commitment to the field
  • experience working across the range of support needs
  • an interest in innovation and technology
  • interest in scalable impact - in our dream world everyone has an AI to help them achieve their goals and do more of what brings them joy.

Qualifications

  • Experience working with participants on their goals and coaching
  • We thought support coordination background a plus, to help work through the complexities of various support needs and plan manager liaison

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