Customer Service Manager

1 day ago

Bankstown, Australia Tourism Holdings Australia Pty Ltd Full time $60,000 - $120,000 per year

Join a team that's passionate about delivering unforgettable guest experiences

Are you a people-first leader with a passion for customer service and operational excellence? We're looking for a Customer Service Manager to lead our branch team and be the face of our business for every guest who walks through the door.

About the Role:

As the Customer Service Manager, you'll be the first point of contact for our guests and the driving force behind daily branch operations. From managing a high-performing team to ensuring our vehicles are guest-ready, you'll play a key role in delivering seamless, memorable experiences.

Key Responsibilities:

  • Lead and inspire a team of Guest Service Officers
  • Oversee daily branch operations, vehicle handling, and guest interactions
  • Resolve guest concerns and ensure satisfaction at every touchpoint
  • Drive ancillary sales and meet conversion targets
  • Maintain WHS standards and ensure a safe, efficient workplace
  • Collaborate with internal departments to continuously improve service delivery

What You'll Bring:

  • Proven experience in staff supervision and customer service
  • Strong interpersonal and conflict resolution skills
  • Sales-driven mindset with a focus on guest satisfaction
  • Excellent time management and computer literacy
  • Flexibility to work weekends and public holidays
  • Valid open driver's licence

Culture & Benefits

Joining our team comes with exciting perks, including:

  • Competitive remuneration package comprising salary and allowances
  • Access to complimentary product trials (Who's up for a Motorhome holiday?)
  • Ongoing support and training initiatives
  • Provided uniforms
  • Opportunity to work within a dynamic business with significant growth prospects
  • Enjoy a supportive team culture that fosters growth and collaboration.

About us

Tourism Holdings Limited operates the largest fleet of rental campervans, motorhomes, and 4WD vehicles in the world. We have 10 branches across Australia, with rental operations in New Zealand, Canada, the US, the UK, and Germany under brands such as Maui, Apollo, Britz, Mighty, Cheapa Camper, Hippie, Canadream, El Monte RV, Roadbear, Just Go and Bunk.

We value equal opportunity and welcome applicants from all backgrounds. Explore exciting opportunities with us and advance your career this year. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and be a part of our exciting journey

  • Customer Service

    2 weeks ago

    Bankstown, Australia Impressive Wardrobes Full time

    Impressive Wardrobes is a busy family business seeking 2 motivated & enthusiastic full time/casual Customer Service Assistants to work in our fast paced office environment. The role includes: - Welcoming & serving showroom customers - Quote & installation bookings - Filing **Requirements**: - Well presented - Punctuality - Fluent English written & verbal...

  • Customer Service Officer

    3 days ago

    Bankstown, Australia Kennedy Reid Full time

    Opportunity to work in a flexible hybrid structure and employee benefits. - Work in an environment that promotes support, training and positive culture. - Provide customer service via phone and online in a team setting. **The Company** Our client is an Australian-born entrepreneurial organization who are world leaders in instant boiling water and provides...

  • Customer Service Officer

    3 days ago

    Bankstown, Australia Quay Appointments Full time

    6-month contract available to demonstrate your customer service skills - Fantastic full-time opportunity to work for a reputable government organisation - Office-based working located in central Bankstown NSW **About Our Client** Join a large government organisation located in Bankstown and have an important frontline service role within a central business...

  • Customer Service Officer

    2 days ago

    Bankstown, Australia Kennedy Reid Full time

    Join a Australian-born entrepreneurial organization who are now world leaders - Work in an environment that promotes support, training and positive culture. - Opportunity to work in a flexible hybrid structure with great employee benefits. **The Company** Our client is an Australian-born entrepreneurial organization who are now world leaders in drinking...

  • Customer Service Officer

    2 weeks ago

    Bankstown, Australia Kennedy Reid Full time

    Join a Australian-born entrepreneurial organization who are now world leaders - Work in an environment that promotes support, training and positive culture. - Opportunity to work in a flexible hybrid structure with great employee benefits. **The Company** Our client is an Australian-born entrepreneurial organization who are now world leaders in drinking...

  • Customer Service Officer

    2 weeks ago

    Bankstown, Australia Temp & Agnew Pty Ltd Full time

    Southwest Sydney area - Ongoing temporary work - Negotiable $$$ We are a Recruitment Agency that specializes in providing quality work for temporary roles in various industries. We are looking for proactive Customer Service Representatives who are interested in long/short-term temp roles! **About you**: - With previous experience in the customer service...

  • Customer Service Advisor

    3 days ago

    Bankstown, Australia Westpac Group Full time

    Join the St George team at our Bankstown branch! - Permanent Full-time role - Kick start your career in banking and finance **How will I help?** In this position you will make banking more of a conversation, from assisting customers with daily transactional needs to educating customers in using technology or assist them reach their financial goals! From...

  • Customer Service Officer

    7 days ago

    Bankstown, Australia HCF Full time

    **About HCF** At HCF, our purpose is to bring our human touch to healthcare. We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. **About the...

  • Retail Customer Service Officer

    7 days ago

    Bankstown, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Representative

    2 weeks ago

    Bankstown, Australia Temp & Agnew Pty Ltd Full time

    Hybrid Working arrangement, 3 days working from home - Monday - Friday, ASAP Start - Ongoing temp role, possibility to go perm. The company: An Australian-born household brand renowned for its award-winning products is seeking a proactive Customer Service Specialist to join their team. With operations spanning across 65 countries, this company stands as a...