Customer Service Manager

6 days ago


Bankstown, Australia Tourism Holdings Australia Pty Ltd Full time $60,000 - $120,000 per year

Join a team that's passionate about delivering unforgettable guest experiences

Are you a people-first leader with a passion for customer service and operational excellence? We're looking for a Customer Service Manager to lead our branch team and be the face of our business for every guest who walks through the door.

About the Role:

As the Customer Service Manager, you'll be the first point of contact for our guests and the driving force behind daily branch operations. From managing a high-performing team to ensuring our vehicles are guest-ready, you'll play a key role in delivering seamless, memorable experiences.

Key Responsibilities:

  • Lead and inspire a team of Guest Service Officers
  • Oversee daily branch operations, vehicle handling, and guest interactions
  • Resolve guest concerns and ensure satisfaction at every touchpoint
  • Drive ancillary sales and meet conversion targets
  • Maintain WHS standards and ensure a safe, efficient workplace
  • Collaborate with internal departments to continuously improve service delivery

What You'll Bring:

  • Proven experience in staff supervision and customer service
  • Strong interpersonal and conflict resolution skills
  • Sales-driven mindset with a focus on guest satisfaction
  • Excellent time management and computer literacy
  • Flexibility to work weekends and public holidays
  • Valid open driver's licence

Culture & Benefits

Joining our team comes with exciting perks, including:

  • Competitive remuneration package comprising salary and allowances
  • Access to complimentary product trials (Who's up for a Motorhome holiday?)
  • Ongoing support and training initiatives
  • Provided uniforms
  • Opportunity to work within a dynamic business with significant growth prospects
  • Enjoy a supportive team culture that fosters growth and collaboration.

About us

Tourism Holdings Limited operates the largest fleet of rental campervans, motorhomes, and 4WD vehicles in the world. We have 10 branches across Australia, with rental operations in New Zealand, Canada, the US, the UK, and Germany under brands such as Maui, Apollo, Britz, Mighty, Cheapa Camper, Hippie, Canadream, El Monte RV, Roadbear, Just Go and Bunk.

We value equal opportunity and welcome applicants from all backgrounds. Explore exciting opportunities with us and advance your career this year. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and be a part of our exciting journey


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