Sales Assistant Casual

About Eva

• B-Corp Certified
• 80,000 happy customers, 4.8 / 5 star rating out of 3000+ customer reviews
• Multi-award winning products from internationally recognised bodies including Good Design, Red Dot, Dezeen and Victorian Premier's Award

Hi, we're Eva And we're here to fill your home with thoughtful furniture and homewares. But why join us? Well, we think we're pretty special (if we do say so ourselves). In an industry filled with never ending "stocktake sales" and the churn and burn of fast furniture, we're taking a more sustainable approach. 

As a multi-award-winning B-Corp, we take our time to design and develop our one-of-a-kind products from scratch, to ensure they are accessible, reliable and thoughtful. We call this being "Thoughtful everyday" and we'd love for you to join us and continue putting our customers at the heart of everything we do.

What's the gist?

We're on the hunt for a retail casual to join us. Reporting to the Showroom Manager, you'll be an integral part to all things sales and operations at our Eva Surry Hills House.

Our grand vision is to create a unique furniture shopping experience. Say goodbye to stale awkward showrooms with creepy mattress salesmen. And say hi to cosy, luxurious yet refreshingly approachable spaces that feel like home. Sounds exciting? Read on, and see how you'll be involved.

As a people person, you'll have the opportunity to flex your sales skills within a dynamic and fast-paced direct-to-consumer start up. Most importantly, you'll be able to fuel your passion for interiors and making customers smile.

Requirements

• Provide exceptional thoughtful customer service and support to help Eva customers on their journey to purchase Eva products
• Assist customers with their purchasing journey by undertaking tasks such as stock checks, providing support or colour material and fabric choice, advise on delivery timeframes and quotes (if any)
• Assist customers with any post-purchase queries regarding their Eva product, and proactively working with other departments to find solutions for customers.
• Administration tasks including emailing customers, answering and transferring phone calls, processing orders both in person and over the phone.
• Assist in implementing in-store campaigns, promotions and product displays as required.
• Ensure the showroom is presentable at all times, this includes fluffing sofa cushions, sweeping or vacuuming the floor (if required), changing water in vases, wiping mirrors or any glass.
• Ensure the workplace is kept tidy at all times, this includes shared and back of house spaces.

What you look like:

• Minimum 2-years experience working in retail or sales
• Strong alignment with our company values of Aim for Better, Make It Happen, Trust in the Teamwork & Care Like Everyone's Watching
• Passionate about both creating exceptional customer experiences and hitting sales KPI
• A love for retail and working with customers as a friendly guide for their homes
• Highly competent in POS software (Shopify a plus) and G-Suite apps such as Google Docs, Sheets and Gmail
• Nice to haves: 
  • experience working in business with both online and 'in-store' channels 
  • Strong understanding customer journey and consumer behaviour
• Must be able to work weekends and public holidays

Benefits

• As per Award Rate (General Retail Industry Award 2020)
• A chance to grow with an expanding start up
• The opportunity to bring to life market-leading Australian designs and products in a retail setting
• Free anniversary mattress and friend/family discounts
• Regular team events (prev. events have included the Australian open, cooking classes & escape rooms).
• A diverse culture and a bunch of lovely people.

We are reviewing and progressing applications on a rolling basis. If you're excited for the role, and believe you're a great fit for Eva, please apply as early as you can :)  

Also, no ChatGPT answers please, we'll know. We want to know YOU

Cosy regards,

Amanda from Eva