Family / Carer Peer Worker - EMAAP

Monash Health is a great place to work

Monash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people's homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos:

About Our Lived & Living Experience Workforce at Monash Health

Monash Health is one of the largest Lived and Living Experience Workforce employers in Victoria, encompassing both Consultants and Peer Workers. Our Peer Workforce, which includes both Consumer and Family/Carer Peer Workers, is integral to several of our inpatient units, community teams, emergency departments, and drug and alcohol services. We are dedicated to fostering a safe and supportive workplace, reinforced by strong professional leadership, reflective supervision, and opportunities for connection through co-reflection, employee forums, and ongoing professional development.

About the EMAAP team

The Emergency Department Mental Health and Alcohol and Other Drug Response (EMAAP) team is designed to provide timely and effective assessment, treatment and post-discharge assertive support for individuals presenting to Emergency Departments (EDs) with high acuity mental health or AOD needs.

About the Role

Join our team as a Level 3 Family/Carer Peer Worker on a full-time basis, working within our Emergency Mental Health, AOD, Allied Health and Peer (EMAAP) Team, located in the Emergency Department at Monash Medical Centre in Clayton.

The Family/Carer Peer Worker will provide support to carers of consumers in the Emergency Department. As an integral and highly valued member of the EMAAP multidisciplinary team, the Family/Carer Peer Worker draws on their own lived experience of supporting a person's mental ill health and recovery and use it with intent and purpose to support others. The Family/Carer Peer Worker - Level 3 will also continue to support family members and carers following the discharge of the consumer from the ED for up to 28 days, as part of the assertive outreach team. During outreach, family members and carers will be followed up both by phone and by face to face contacts in community clinics, other community settings and their own homes.

You will be required to work across a 7-day roster (including morning and afternoon shifts).

About You

As a designated family/carer lived experience role, you will have a declared personal experience of supporting someone living with mental illness, and experience of the mental health system.

You possess a deep understanding of mental health challenges through your own lived experience as a family/carer and are passionate about supporting others. You have a genuine commitment to enhancing the lives of individuals with mental health difficulties and their carers. With a strong focus on inclusion, diversity, and person-centred care, you bring excellent communication and interpersonal skills to your work. Your enthusiasm, compassion, and ability to collaborate effectively within a multidisciplinary team set you apart. You are driven to pursue a meaningful and purposeful career, with a desire to grow as a lived experience health professional. As an experienced peer worker, you are dedicated to fostering reflective practice in collaboration with others.

What You Need

As a senior-level peer work role you will demonstrate the following key skills, experience and knowledge (see attached Position Description for a complete list of requirements):

• Declared personal experience of supporting someone living with mental illness, including experience of supporting someone as a mental health service user.

• Ability to use your own lived experience to inspire hope in belief and recovery.

• Knowledge of peer work principles and the ability to support others from a mutual perspective.

• Completion of Intentional Peer Support (IPS) training.

• Completion of, or working towards, Certificate IV in Mental Health Peer Work or similar qualification.

• Minimum of 2 years' experience working as a peer worker or equivalent role is desirable.

What the Lived & Living Experience Workforce at Monash Health offers:

• Comprehensive orientation and induction program.

• Up to 2 hours reflective supervision per month, plus group co-reflection spaces.

• Support and mentoring from Peer Work Leads.

• Higher Education Recognition Allowance.

• Funded Lived & Living Experience professional development and training opportunities.

• Quarterly Lived & Living Experience Workforce forums. Monash Health employees enjoy a range of benefits including:

• Salary packaging options that increase your take-home pay.

• Comprehensive Health and Wellbeing program.

• Free flu vaccinations.

• Private health insurance at discounted rates.

• Health imaging services.

• • more

For a confidential discussion and to explore the opportunity further, please call Judy Hogan on Family/Carer Consumer Peer Lead) and/or Ellie Camov on Acting EMAAP Manager).

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five Care values. To learn more about our organisation visit

Respectfully, applications from recruitment agencies will not be accepted.

How to Apply

Applications are accepted via the Monash Health online eHub system.