Business Systems Analyst

Locations: Melbourne – Yarra Falls (Hybrid) 

In this position, you'll be based in the Yarra Falls Melbourne office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at  

We give you a world of potential

An exciting opportunity exists to join the Global Core Operations team as a Business Systems Analyst on a 12-month secondment. This role offers the chance to be part of a dynamic and fast-paced environment that's ideal for business-facing technical professionals looking to deepen their expertise and take the next step in their IT career. You'll work at the intersection of business and technology, contributing to critical operational systems while gaining exposure to a global organization known for innovation and excellence.

A role you will love       

In this role, you'll work closely with various Technology and Business teams, applying core ITIL principles across Change, Release, Incident, and Problem Management. You'll also play a key role in supporting the successful delivery of new services and applications into the production environment.

As the Business System Analyst, you will be responsible for day-to-day support, system upgrades, new functionality, and projects relating to the systems they look after. Systems include and are not limited to:

Operations Technology (Contact, DSS, EDC, Workflow), Middleware (Cosmos Company, Cosmos Investor), Telephony (Avaya CM, Avaya CMS, MS Exchange, IVR Control System, Genesys, Prompt Management), Investor Centre, WinForms

Key Responsibilities of this role include:

• Configuration and support of core Business facing applications
• Conducting user acceptance testing (UAT)
• Implementation of system functionality including performing demonstrations and training
• Completion of documentation, including requirements documentation and user manuals
• Providing assistance in scoping new functionality and on boarding various business lines
• Recommending and implementing continuous business process and application improvement
• Building and maintaining effective relationships with stakeholders across all business units and levels

What will you bring to the role?

This role is well suited to an individual that ensures appropriate communication has been delivered to the business and relevant manager(s) in relation to all aspects of the relevant systems. Demonstratable experience liaising with the relevant Technology and Business departments including the Development/Deployment, Infrastructure, Server, and Database Administration teams.

Key skills required include:

• A strong commitment to quality and continuous improvement
• Tertiary qualifications in Information Technology or Information Systems
• High attention to detail and accuracy
• Initiative and a proactive approach to problem-solving
• Excellent communication and interpersonal skills
• Ability to work well both independently and as part of a team
• Sound decision-making and good judgment under pressure
• Analytical thinking and effective problem-solving skills
• Strong time management and ability to prioritize tasks
• A customer service mindset with a focus on user satisfaction
• Dependable, reliable, and able to manage responsibilities effectively

Desired skills/experience:

• Experience in service or support delivery
• Exposure to software testing processes
• Supervisory or team leadership experience
• Training or mentoring capabilities

Rewards designed for you   

Flexible work to help you find the best balance between work and lifestyle. 

Health and wellbeing rewards that can be tailored to support you and your family. 

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.   

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. 

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit