Senior Customer Project Manager

Glen Waverly, VIC, AU, 3150

About United Energy:

At United Energy, we're proud to deliver electricity to 715,000 Victorian customers every day through our network of poles and wires. But more than that, we're here to power communities, support local businesses and keep critical services running smoothly, we're essential to them all – and none of this happens without our people.

We believe in an inclusive, welcoming workplace where everyone feels safe, valued and respected. From offering great benefits to creating real opportunities for growth, we're committed to supporting you, your career and wellbeing. It's why our people stick around, whether you live in Melbourne or across regional Victoria, we're doing the work where it matters most - right in your own community.

As Victorians electrify everything from homes to transport, we're focused on ensuring our networks are ready to meet that demand.

If you want to be part of something essential, be essential with us.

About the Role:

We currently have an exciting opportunity for a experienced Project Manager to join our Customer Projects team in a full-time and permanent role based at our Glen Waverley office.

In this pivotal role, you will lead the delivery of customer-initiated capital (CIC) works, with a strong focus on our Contestable Program. This is a key role within our Customer Delivery team, reporting to the Manager Customer Projects, where you'll ensure the safe, efficient, and customer-focused delivery of major capital works while driving continuous improvement across processes, systems, and stakeholder engagement.

In this role you will:

• Lead the operational delivery of customer-initiated capital works programs, ensuring projects are completed safely, on time, within budget, and to quality standards.
• Oversee service provider performance, compliance, and reporting across Contestable programs.
• Apply customer contribution policies and pricing rules, ensuring alignment with regulatory requirements.
• Establish and manage the controls, performance objectives and budget constraints relating to the safe and efficient delivery of customer initiated capital works program on time, within cost and to quality of works standards expected.
• Provide leadership during the rollout of new IT platforms, driving efficiency and embedding change.
• Develop reporting tools and dashboards to monitor program and financial performance.
• Approve NSA service provider customer initiated capital works spend, within delegated authority and for escalation under policy DOA-004-POL-Delegations of Authority.
• Mentor and support service providers and internal teams to build capability, performance, and collaboration.
• Lead resolution of escalated customer issues and manage key stakeholder relationships.
• Contribute to technical standards, policies, procedures, and long-term strategic planning for customer-initiated works.

What You'll Bring to this role:

• Technical / Tertiary Qualifications in a related discipline or significant operational experience in the electricity utility sector.
• Certificate 4 or diploma in Project Management or in a related discipline.
• Strong understanding of power distribution networks, customer-initiated capital works, contestable projects, and regulatory requirements (including OHS).
• Proven track record in electricity distribution project delivery and network design.
• Strong background in budgeting, forecasting, and project management.
• Demonstrated ability to manage internal/external stakeholders and resolve escalated customer issues.
• Experience supporting and embedding change across systems, processes, or teams.

Your career with us:

We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.

We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

With an embedded Diversity, Equity & Inclusion Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we're committed to equal opportunities for all employees.

We are proud to be recognised as a WORK180 Endorsed Employer for all women. Click here to check out our benefits.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety – ensuring everyone gets home safely everyday – as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.

What's next?

If you possess the required skills and experience and you are looking for a fantastic career opportunity, please submit your application by 20 October 2025.

For a full copy of the Position Description please contact Tom via

Beon, CitiPower Powercor and United Energy recognise Australia's Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.