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Knowledge Management Specialist

2 weeks ago

Sydney, New South Wales, Australia Avant Full time $90,000 - $120,000 per year

Location: Hybrid Sydney CBD Division: Medical Indemnity Insurance Type: Permanent Full-time

Avant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.

Avant now represents 90,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.

About the Role

Are you passionate about driving impactful knowledge solutions that empower teams and improve business outcomes?

We are currently seeking a Knowledge Management Specialist to join our Business Change and Improvement team within the Medical Indemnity insurance division. This pivotal role supports the delivery of knowledge management strategies and systems to ensure that content across Medical Indemnity is consistent, accurate, accessible, and aligned with our governance framework.

Working alongside our Knowledge Manager, you will contribute to both day-to-day operational needs and strategic, project-based initiatives that enhance knowledge-sharing practices across the division.

Key responsibilities:

  • Collaborate with the Knowledge Manager to deliver the Medical Indemnity Knowledge Management Plan
  • Support and maintain the division's Knowledge Management governance framework
  • Act as the SME and content steward for Livepro (or similar knowledge platforms)
  • Monitor and drive engagement with knowledge systems through metrics and reporting
  • Partner with business units to promote a culture of shared knowledge and continuous improvement
  • Assist in the onboarding of new teams by identifying needs, facilitating training, and ensuring smooth implementation
  • Contribute to AI-enabled knowledge experiments and support ongoing governance
  • Lead and own various knowledge initiatives that support member-centric outcomes
  • Work cross-functionally with stakeholders including Training, Quality Assurance, Technology, and Risk

Skills and experience required:

  • Strong understanding of Knowledge Management principles within financial services or other regulated industry preferred
  • Experience working with knowledge platforms such as Livepro preferred (or similar )
  • Proven ability to lead, own, and deliver knowledge-based initiatives
  • Strong stakeholder engagement and collaboration skills across multiple teams
  • Analytical mindset with the ability to drive performance through metrics
  • A passion for continuous improvement and embedding knowledge into workflows

We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others. We offer a range of benefits and opportunities to enable you learn and grow in your career.

For further information, please contact Sue Allen, Talent Acquisition Business Partner on

Equal Opportunity Employer

Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.

We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.

Our inclusive workplace is somewhere everyone can succeed.

Ready to join us? If you're passionate about supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us