Customer Service

About The Role
Join a successful branch working closely with Account Managers, Operations and the Leadership team, to ensure customers are having a continuously positive experience with Tonkin. We will support you with extensive training learning to interpret drawings from customers. You will convert them into quotes and orders, as well as simple machine programming.

Responsibilities

• Provide outstanding customer service via phone and email
• Answer incoming calls and assist with product, pricing, and order enquiries
• Process quotes accurately and efficiently
• Key in sales orders and ensure timely follow-up

About Your Experience
It's important that you are a team player with strong problem-solving skills, a customer focused mindset and thrive in a busy environment.

• Customer Service, Operator, Warehousing, Trade or Steelfixer experience
• Experience within the warehousing, construction or manufacturing industry
• Exposure to interpreting construction drawings ideal(advantageous)
• Excellent IT and mathematics understanding
• CAD experience highly desirable

Key Benefits
Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site.

• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.

About Us
For over 60 years, the
Tonkin Steel
team has succeeded in understanding the needs of the industry and provided steel for projects of all sizes. Tonkin Steel is the steel distributor for a wide range of processed and unprocessed steel products in North Queensland.

Tonkin Steel is a brand of InfraBuild, Australia's leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

Why work here?
We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You'll thrive not only in your career with us, but beyond.
• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You'll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.