Workplace Technology Analyst

1 day ago

Perth, Western Australia Cognizant Technology Solutions Full time $90,000 - $120,000 per year

About the Role

Cognizant is seeking a skilled and service-oriented Workplace Technology Analyst to join our team supporting a leading Resources client. This is a Level 1/2 Desktop Support role based in a corporate office, providing both in-person and remote support via a Technology Hub. You'll work in a dynamic environment alongside global support teams, helping ensure smooth operation of end-user technology and delivering a positive experience for all users.

Key Responsibilities

  • Provide Level 1/2 desktop support
  • Log and manage interactions, incidents, and service requests
  • Collaborate with global resolver teams to track and resolve issues
  • Install, configure, and support hardware and software for end users
  • Coordinate hardware repairs and warranty replacements
  • Offer hands-on support for remote teams and assist with minor project tasks (e.g., relocations)
  • Support Unified Communications for events and townhalls (Webex, Microsoft Stream)

Essential Skills

  • Experience in Level 1/2 desktop support
  • Proficiency in Windows 10/11, Microsoft 365 (Office, SharePoint, OneDrive, Teams), and Cisco Webex
  • Familiarity with mobile device support (MDM, Intune, iOS, Android)
  • Working knowledge of Active Directory and SCCM
  • Experience with ITSM tools (ServiceNow preferred)
  • Strong communication and customer service skills
  • Analytical thinking and problem-solving abilities
  • Hardware asset management experience

Desirable Skills & Qualifications

  • Experience with Azure, PowerShell, Power Query/Power Automate, OS X
  • ITIL v4 Foundation
  • CompTIA A+
  • Tertiary qualification in Information Technology

At Cognizant, we value diversity and inclusion and are committed to creating a workplace where everyone feels respected and empowered. If you're passionate about technology and enjoy helping others, we encourage you to apply and bring your unique perspective to our team.

  • Infrastructure Analyst

    4 weeks ago

    Perth, Western Australia Technology CII Full time

    OverviewJoin to apply for the Infrastructure Analyst role at Technology CII. This temporary position offers the opportunity to work in the property industry, focusing on technology infrastructure support and optimisation. Based in the city, it is suited for someone who thrives in a fast-paced environment and excels in problem-solving.ResponsibilitiesProvide...

  • Business Analyst

    2 weeks ago

    Perth, Western Australia Hays | Technology Full time $115,000 - $142,000 per year

    Business Analyst opportunity working for a large university based in Perth Your new company Within your new role, you will be working for a large and reputable university based in a great location in Central Perth. As part of a large period of transformation, they are looking for a strong Business Analyst to come in and help them with a number of their...

  • Infrastructure Analyst

    4 weeks ago

    Perth, Western Australia ClearCompany Full time

    Overview The role of Infrastructure Analyst offers a fantastic opportunity to work within the property industry, focusing on technology infrastructure support and optimisation. Based in the city, this temporary position is ideal for someone who thrives in a fast-paced environment and excels in problem-solving. Client Details This organisation is a respected...

  • Business Intelligence Analyst

    1 day ago

    Perth, Western Australia Sharp & Carter Digital & Technology Perth Full time $116,000 - $132,000 per year

    About the Organisation Join a well-established ASX 300 listed business with strong growth forecasts. This is an environment where you can make a real impact and help shape the future of data and analytics across the organisation. The Role We are seeking a proactive Business Intelligence Analyst to take ownership of the data and BI function. This is a...

  • Infrastructure Analyst

    4 weeks ago

    Perth, Western Australia Michael Page Full time

    OverviewJoin to apply for the Infrastructure Analyst role at Michael Page.Get AI-powered advice on this job and more exclusive features.About Our ClientThis organisation is a respected entity within the property industry, known for its commitment to delivering excellent outcomes for its clients and stakeholders. As a small-sized company, it fosters a...

  • Expressions of Interest

    2 weeks ago

    Perth, Western Australia DXC Technology Full time $80,000 - $120,000 per year

    Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels...

  • Junior/Graduate Applications Analyst

    1 week ago

    Perth, Western Australia acQuire Technology Solutions Full time $60,000 - $90,000 per year

    Does this sound like the big picture of your career?You are a recent or early-career Information Technology professional with an interest in application support and business systems, looking for versatile work at a globally growing software companyYou are motivated by challenging work and achievable professional goalsYou want to contribute your ideas and...

  • IT Services Analyst

    2 weeks ago

    Perth, Western Australia VGW Full time $104,000 - $130,878 per year

    IT Services Analyst VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. We have an exciting opportunity to join our IT Services team in Perth and are currently looking for an IT Services Analyst to join the team. As an IT Services Analyst at VGW, you'll be the first...

  • Analyst Technology Operations Centre

    2 weeks ago

    Perth, Western Australia Hancock Iron Ore Full time $90,000 - $120,000 per year

    Job description:8/6 days only roster | Perth Roster11 Month OpportunityFree onsite parking at the Remote Operational Centre (ROC)Company contribution towards private health cover for employees and immediate familyAbout the role:The Technology Operations team is currently seeking an Analyst Technology Operations Centre (TOC) to join them on a 8/6 Roster based...

  • Business Analyst

    4 weeks ago

    Perth, Western Australia Valrose Full time

    Valrose Perth, Western Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Business Analyst - HR Systems role at ValroseValrose Perth, Western Australia, AustraliaJoin to apply for the Business Analyst - HR Systems role at ValroseGet AI-powered advice on this job and more exclusive features.Be part of a collaborative and supportive...