Workplace Technology Analyst

1 day ago

Perth, Western Australia Cognizant Technology Solutions Full time $90,000 - $120,000 per year

About the Role

Cognizant is seeking a skilled and service-oriented Workplace Technology Analyst to join our team supporting a leading Resources client. This is a Level 1/2 Desktop Support role based in a corporate office, providing both in-person and remote support via a Technology Hub. You'll work in a dynamic environment alongside global support teams, helping ensure smooth operation of end-user technology and delivering a positive experience for all users.

Key Responsibilities

  • Provide Level 1/2 desktop support
  • Log and manage interactions, incidents, and service requests
  • Collaborate with global resolver teams to track and resolve issues
  • Install, configure, and support hardware and software for end users
  • Coordinate hardware repairs and warranty replacements
  • Offer hands-on support for remote teams and assist with minor project tasks (e.g., relocations)
  • Support Unified Communications for events and townhalls (Webex, Microsoft Stream)

Essential Skills

  • Experience in Level 1/2 desktop support
  • Proficiency in Windows 10/11, Microsoft 365 (Office, SharePoint, OneDrive, Teams), and Cisco Webex
  • Familiarity with mobile device support (MDM, Intune, iOS, Android)
  • Working knowledge of Active Directory and SCCM
  • Experience with ITSM tools (ServiceNow preferred)
  • Strong communication and customer service skills
  • Analytical thinking and problem-solving abilities
  • Hardware asset management experience

Desirable Skills & Qualifications

  • Experience with Azure, PowerShell, Power Query/Power Automate, OS X
  • ITIL v4 Foundation
  • CompTIA A+
  • Tertiary qualification in Information Technology

At Cognizant, we value diversity and inclusion and are committed to creating a workplace where everyone feels respected and empowered. If you're passionate about technology and enjoy helping others, we encourage you to apply and bring your unique perspective to our team.

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