Supervisor Technology Operations Centre

• 8/6 days only roster | Perth Roster
• 12 Month Fixed Term Contract
• Performance, Retention and Profit Share Bonuses
• Be part of a technologically advance mine site

About the role:

The Technology Operations team is currently seeking a Supervisor, Technology Operations Centre (TOC) to join them on a 8:6 roster based at Perth for a 12 Month Fixed Term Contract. The TOC 24/7 Supervisor plays a critical role in ensuring the stability and reliability of technology services that underpin mining operations.

Reporting to the Manager Technology Operations, you will oversee the efficient operation of the Technology Operations Centre, ensuring that technology services meet the high‑availability demands of a fast‑paced mining environment. This position calls for strong leadership, excellent communication skills, and a proven operational background — ideally in mining, heavy industry, or other mission‑critical environments.

You will thrive in high‑pressure, time‑sensitive situations, making confident, well‑informed decisions that keep critical systems running smoothly. The role demands operational urgency, with a focus on proactive incident management, rapid resolution, and maintaining strong, continuous communication with stakeholders to minimise downtime and protect production.

This position is responsible for leading a team of x3 TOC Analysts and x1 Rail Systems Analyst.

Duties:

• Provide leadership for TOC analysts and ensure 24/7 coverage for monitoring, incident response, and operational support.
• Lead with an operational mindset, ensuring swift, decisive action in response to incidents that impact production or safety.
• Provide guidance, coaching, and support to team members, ensuring high performance and adherence to procedures.
• Act as Major Incident Manager (central point of contact) for technology-related incidents, driving rapid resolution under time‑critical conditions.
• Forge strong relationships through collaborative and transparent engagement with stakeholders, to provide timely updates on incidents and increase effectiveness of TOC to minimise service interruption occurrences.
• Lead & Develop TOC 24x7 to ensure proactive service monitoring and response to support high availability and performance of critical operational technology.
• Ensure all activities are performed in line with Hancock Iron Ore technology processes, safety standards, and compliance requirements.
• Maintain accurate records in ServiceNow.
• Identify opportunities and improvement initiatives for Technology processes, tools, and TOC performance.
• Provide feedback and contribute to the development and refinement of operational procedures.
• Drive a culture of continuous process improvement, ensuring the TOC evolves to meet changing business and technology needs.

Skills and Experience:

• Proven operational background in mining, or other mission‑critical environments.
• Demonstrated ability to work with operational urgency, making sound decisions under pressure.
• Experience in leading and developing a technical team including overseeing people performance.
• Experience working with Service Management and ITSM Tools
• Experience in mining software solutions
• Experience in Remote Technology Operations

Perth ROC Facilities:

• Free on-site parking at remote operational centre (ROC)
• Modern spacious office with break-out facilities
• In-house café providing variety of hot & cold food options and barista coffee
• Flexi Leave available to all Perth based office staff
• Flexible working hours outside of core business hours
• Active social club with community events and activities for employees
• Lifestyle, Learning and Recreation initiative which provide events for your family

About Hancock Iron OreThe world of iron ore is evolving, and so are we. Atlas Iron and Roy Hill have joined forces to become Hancock Iron Ore, building on our combined strengths of resilience and innovation.

Our portfolio of world-class iron ore operations located in West Australia's Pilbara region has a strong history of delivering reliable products for our customers in key international markets. As one team under Hancock Iron Ore, we have four operating mines: Roy Hill, Miralga Creek, Sanjiv Ridge, and Mount Webber, with McPhee Creek under construction plus a range of exciting development opportunities.

We deliver more than 70 million tonnes of ore each year through our own two-berth port facility at Stanley Point and the multi-user Utah Point in Port Hedland, providing the materials needed to foster global economic growth and development. Leveraging established infrastructure, including our processing plant and 344km independently owned and operated heavy haul railway, our operation oversees each moment from when ore is mined through to when it is shipped.

Equal Opportunity

Hancock Iron Ore is an Equal Opportunity Employer and encourages Indigenous Australians, Veteran personnel and females to apply. We promote cultural diversity, gender equality and non- discrimination. We are proud of our relationships with our Traditional Owners and value the difference these partnerships make to the success of the project and to the lives of the people on whose land we operate.

How to apply

Click APPLY to submit your application.

To be eligible to apply for this role you must be legally permitted to work permanently in Australia.

Please note that unsolicited applications from recruitment agencies will not be accepted.