Learning Support Officer

4 days ago


Brisbane, Queensland, Australia Sarina Russo Full time $60,000 - $80,000 per year

Brisbane CBD

Russo Higher Education (RHE) Pty Ltd are currently seeking a full time Learning Support Officer based in Brisbane CBD. This is working within James Cook University Brisbane which is a campus of James Cook University operated in partnership with RHE.

The Learning Support Officer will provide integrated academic and engagement support throughout the student journey, with a focus on driving student success, retention, and progression. The role combines targeted academic learning assistance with proactive engagement strategies tailored for a diverse international student body. The role aims to provide direct support to new and continuing students to enhance the student experience and improve retention and success. This is a full-time role based in Brisbane CBD.

Part of your role, you will be required to:

  • Deliver academic skills development through workshops, consultations, and coaching demonstrating strong presentation skills.
  • Identify and support students at academic risk through tailored intervention strategies and intensive learning support.
  • Collaborate with academics to embed academic skill development into curriculum and student experience.
  • Design and deliver learning materials and online resources informed by student data and identified needs.
  • Provide personalised case management and success planning for students, to ensure engagement and participation.
  • Develop and implement orientation, transition, and enrichment programs to support student lifecycle engagement.
  • Monitor student attendance and engagement, proactively identifying and supporting at-risk students.
  • Facilitate outreach campaigns and events to promote retention and progression.

To be successful in this role, you will need to demonstrate:

  • Relevant Tertiary qualification e.g., Learning support, Psychology, Education, or a related discipline (essential).
  • Experience in teaching or academic advising, particularly with international students.
  • Strong interpersonal, written, and verbal communication skills.
  • Ability to work independently and collaboratively with attention to detail and initiative.
  • Cultural sensitivity and inclusive approaches to diverse student populations.
  • Commitment to innovation, continuous improvement, and student-centred service delivery.
  • Previous experience in a similar role or teaching experience desirable.

To apply for this role please visit

To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.

Please note that only shortlisted applications will be contacted.

The Sarina Russo Group is an equal opportunity employer.

Want to know more about us? Visit



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