Customer Intake and Funding Manager
2 weeks ago
About us
Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.
As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with a disability. We are one of Victoria's largest NDIS providers of specialist disability in-home and community supports, offering a unique combination of core supports and consumables to NDIS participants. To read more about us, visit
About the Role
We are seeking a dedicated Customer Intake and Funding Manager to lead our Intake and Funding teams, ensuring a seamless and supportive client journey from first contact through to ongoing service delivery.
As Customer Intake and Funding Manager, you will:
- Lead and mentor Client Intake Coordinators and Funding Officers, fostering a culture of excellence and collaboration
- Oversee enquiry management, eligibility screening, and onboarding to meet compliance and client satisfaction goals
- Manage NDIS, TAC, WorkSafe, and Medicare funding accuracy, utilisation, and reporting
- Collaborate with clinical, finance, IT, and compliance teams to ensure integrated client pathways
- Champion system improvements and digital transformation initiatives
- Monitor KPIs, conduct audits, and ensure regulatory compliance
- Act as a key escalation point resolving complex client and operational issues
About you
- Minimum 4 years' experience in disability, health, or community services with NDIS funding and intake expertise
- At least 2 years in a supervisory or team leadership role
- Strong knowledge of NDIS funding frameworks, client intake, CRM systems, and compliance requirements
- Excellent communication, stakeholder engagement, and problem-solving skills
- Diploma or higher qualification in Disability, Community Services, Business Administration, or related fields
- Willingness to travel and work reasonable additional hours as needed
Why work with us
As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at Independence Australia, including:
- As a social enterprise, we aren't solely reliant on external funding which means better job security so can focus on providing quality care and service to our customers.
- Access salary packaging benefits to increase your take home pay by reducing your taxable income.
- A supportive and inclusive team environment, and modern offices.
- Lifestyle friendly benefits such as purchasing additional leave and time off in lieu of overtime.
- Advance your career with opportunities for training and professional development including paid training time for all on-the-job learning and paid study leave for approved courses.
Work with Purpose
Are you looking for a rewarding career that makes a positive impact on peoples' lives? Join the Mobility Aids Australia team (part of Independence Australia Group) as an industry leading provider with over 20 years' experience in helping thousands of people in Victoria live more independent, satisfying and productive lives.
For a rewarding career where you can make a real difference and positive impact on peoples' lives, APPLY NOW.
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