Key Accounts Manager

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we're proud to have SISU Health and InstantScripts—and most recently, we've launched our newest retail beauty stores, atomica. 

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you'll do:

Based in WA, the Key Account Manager role focusses on key customer management around growth, retention, processes, supply operations & private label. This is done through utilising your strong pharmacy/wholesale background, all technology available, whilst collaboratively working with supply chain to influence the service promise. The major emphasis is on managing large groups and leading BDM's in their field activities whilst liaising with customers to generate additional sales and growth. 

Reporting to the State Manager the responsibilities for this role include, but are not limited to:

• Leading a team of BDMs in field activities to ensure all KPI's are met.
• Oversee call cycle and CRM activity of the team.
• Ensure the territory  budgets and new business targets are met.
• Communicate buying opportunities and promotions in conjunction with state-based sales teams inline with national merchandise team direction.
• Work collaboratively with key clients, major groups, and Supply Chain to maximise sales across the network.
• Ongoing analysis of competitor's pricing policies and margins to ensure API is competitively positioned in the marketplace.
• Coordinate pricing activities to ensure pricing strategies are optimised.
• Work proactively with the national merchandise team and warehouse team to meet supplier needs.
• Generate and analyse daily reports to ensure stock levels are adequately maintained at State level; analysis to include group specific accounts where the accounts have special business significance.
• Provide exceptional service to internal and external stakeholders by delivering KPIs and maintaining positive working relationships.
• Manage the preparation and rollout of any ethical /OTC parcel deals for the State.
• Other related duties as directed by the State Manager.

What you'll bring:

• A minimum of 5 years Sales or Account Management experience, preferably within a pharmaceutical wholesale operation
• Ability to quickly establish and maintain strong professional relationships.
• Previous field/people team management experience.
• Excellent communication and negotiation skills.
• Extensive experience in generating and analysing reports.
• Ability to remain calm during times of pressure and effectively deal with conflicting deadlines.
• Familiarity of financial reports and able to plan a course of action to improve results.
• Well-developed ability to identify new business opportunities.
• Strong commercial focus & business acumen.
• The drive to achieve and exceed targets.
• Excellent time management and multi-tasking skills

Why us?  

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline and Clear Skincare Clinics.
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group.
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices. 

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.