Legal Collections Account Representative

2 days ago

Sydney CBD, New South Wales, Australia CreditCorp Full time $60,000 - $90,000 per year
  • Sydney CBD location, a short walk from Wynyard station and Barangaroo precinct
  • Monday–Friday, 8:30AM–5:00PM (no weekends or late nights)
  • Full training provided + supportive environment for growth and development

Legal Force subsidiary of our business. Legal Force Specialist Debt Collectors provides collection services for Local Government and Statutory Bodies including councils. Operating for over 30 years and has grown to become one of Australia's leading debt recovery providers to metropolitan and rural councils. 

Legal Force is part of the Credit Corp Group, one of Australia's leading Receivables Management providers. Guided by our Always Ahead vision to lead the industry, drive innovation, create meaningful opportunities and stay ahead of change to deliver lasting value for our people, clients and customers.

About the role

As a Legal Collections Account Representative you'll be working with multiple local government clients, managing accounts from the referral stage through to enforcement, communicating and making pragmatic legal recommendations for the best outcome.

What you'll do

  • Make and receive a high volume of calls
  • Setting and managing customer arrangements
  • Maintain adherence to industry regulations and compliance frameworks
  • Managing complex legal files
  • Working directly with our clients to build and maintain relationships
  • Uploading and processing legal documents
  • Inbound and outbound correspondence activity
  • Administration duties

What we offer

  • Hybrid work flexibility considered after 6 months (3 days WFH, 2 in office)
  • Paid training + ongoing coaching and career progression pathways
  • Discounts and perks via our employee benefits platform
  • Health and wellbeing initiatives (24hr support with our EAP, discounted gym, health insurance, online fitness)
  • Breakfast and fresh fruit in the office
  • Paid volunteer days + option to purchase extra annual leave
  • Regular team events + 'Dress for Your Day' culture
  • End-of-Trip Facilities - bicycle storage and showers with lockers, towels and hair dryers provided

Who you are
We don't need you to have collections experience, most of our leaders started in this role What matters most is your drive and ability to connect with people. You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.

  • Excellent communication skills (verbal & written)
  • Persistence and resilience in challenging conversations
  • Natural flair for problem-solving and negotiation
  • Exceptional critical thinking and judgement skills
  • Exceptional time management skills
  • Confidence with basic computer systems
  • Share a passion for results in a fast-paced, target driven environment
  • A willingness to learn, take feedback and grow

Essential: You must be available to work full-time, Monday–Friday, 8:30AM–5:00PM.

The diversity of our people drives our ability to innovate, grow and deliver great outcomes for our people, customers, shareholders and community. At Credit Corp, we value curiosity, respect for differences and a willingness to help others. We are committed to building an inclusive workplace that reflects the community and actively encourage applications from all culturally diverse backgrounds.

We also support improving employment opportunities for Aboriginal and Torres Strait Islander peoples and encourage applications from those of Aboriginal and Torres Strait Islander descent. Sydney 2000

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