Guest Service Agent

5 days ago

Australia IHG Full time $45,000 - $65,000 per year
Description

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the intercontinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. 

  • Be the warm welcome that kicks off a memorable guest experience, checking in guests according to brand standards  
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay 
  • Check out guests, receiving payments and processing transactions as outlined in procedures.  
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone 
  • Take pride in your appearance and place as a brand ambassador

Your day to day

  • Deliver a warm and efficient check-in and check-out experience, ensuring every guest feels welcomed and valued.
  • Handle guest inquiries, requests, and concerns promptly—whether in person, over the phone, or via email—to create memorable stays.
  • Maintain up-to-date knowledge of daily events, hotel services, and local attractions to assist and engage guests confidently.
  • Accurately process payments, manage cash floats, and handle currency exchange in line with hotel procedures.
  • Record guest preferences, manage profiles, and log service requests or issues to enhance personalised experiences.
  • Uphold IHG brand standards by recognising IHG One Rewards members and representing the hotel with professional appearance and attitude.
  • Use systems such as Opera and ESCAP effectively to manage reservations, service requests, and reports.
  • Follow workplace health and safety procedures, proactively reporting hazards and supporting a safe environment for guests and colleagues.

What We Need from You

  • Ability to be on your feet most of the day, with lots of bending and kneeling.     
  • Ability to lift, push and pull large objects like up to 50lbs (23 kg) on occasion.  
  • Guests will need to come to you with concerns as well as compliments; you will be warm, welcoming and easy to talk to. 
  • You will need problem solving skills to turn issues into opportunities, so every guest leaves with great memories. 
  • Understanding that Night, weekend and holiday shifts are all part of the job 
  • Ideally, you will have spent at least one year in a front desk or guest service position 
  • Ability to manage multiple tasks and conflicting deadlines. 
  • You will need a good grasp of reading, writing, and basic maths and computers 
  • Fluent in local language; extra language skills would be great, but not essential 
  • You will have a high school diploma or qualification. A college or university degree would be a bonus, but is not essential 

     

  • Guest Service Agent

    5 days ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionGuest Service Agent - Full-Time or Part-Time Position Be the reason our guests smile from check-in to check-out.At Crowne Plaza Sydney Darling Harbour, we create moments that matter. Located in the heart of the city, we're looking for a Guest Service Agent who brings warmth, confidence, and a love for hospitality to every guest interaction.Your...

  • Guest Service Agent

    2 weeks ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionInterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next stepAs a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests during their stay. You will handle all guest interactions with professionalism and courtesy,...

  • Guest Service Agent

    2 weeks ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective...

  • Guest Service Agent

    2 weeks ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionGuest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across...

  • Guest Service Agent

    1 week ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionAt Crowne Plaza Terrigal Pacific, we believe our people are the heart and soul of everything we do. Located directly across from beautiful Terrigal Beach on the NSW Central Coast, our hotel is more than just a place to stay – it's a place where authentic hospitality, genuine care, and warm welcomes create truly memorable guest experiences.Just...

  • Guest Service Agent

    2 weeks ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective...

  • Guest Services Agent

    1 week ago

    Melbourne Airport, Victoria , Australia Quest Apartments Melbourne Airport Full time $45,000 - $65,000 per year

    Summary:The Guest Services Agent is responsible for providing exceptional customer service and ensuring a positive experience for all guests. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. The Guest Services Agent will be the first point of contact for guests and must maintain a...

  • Guest Services Agent

    1 week ago

    Jabiru, Northern Territory , Australia Kakadu Tourism Full time $45,000 - $65,000 per year

    Summary:The Guest Services Agent is responsible for providing exceptional customer service and ensuring a positive experience for all guests. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. The Guest Services Agent will be the first point of contact for guests and must maintain a...

  • Guest Services Agent

    2 weeks ago

    Melbourne Airport, Victoria , Australia Quest Apartments Melbourne Airport Full time $45,000 - $65,000 per year

    Summary:The Guest Services Agent is responsible for providing exceptional customer service and ensuring a positive experience for all guests. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. The Guest Services Agent will be the first point of contact for guests and must maintain a...

  • Guest Service Agent

    5 days ago

    Broadbeach, Queensland , Australia DGCC Hotel No.1 Trust Full time $45,000 - $65,000 per year

    Join our dynamic team as a Guest Service Agent This casual role offers flexible hours and the opportunity to deliver exceptional guest experiences in a fast-paced environment. Perfect for those seeking flexibility while gaining valuable hospitality experience.Dorsett Gold Coast is a stylish and contemporary hotel located in the vibrant heart of the Gold...