Guest Services Agent

9 hours ago

Jabiru Northern Territory Australia Kakadu Tourism Full time $45,000 - $65,000 per year

Summary:

The Guest Services Agent is responsible for providing exceptional customer service and ensuring a positive experience for all guests. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. The Guest Services Agent will be the first point of contact for guests and must maintain a professional and friendly demeanor at all times.

Responsibilities:

  • Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
  • Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Provide information about the facility, amenities, and local attractions to enhance the guest experience.
  • Coordinate and manage guest reservations, ensuring accuracy and timely updates.
  • Maintain a clean and organized front desk area, including the lobby and reception area.
  • Collaborate with other departments to ensure seamless guest services and resolve any issues that may arise.
  • Process payments and maintain accurate records of financial transactions.
  • Uphold company policies and procedures to ensure guest satisfaction and safety.
  • Continuously strive to improve guest services by seeking feedback and implementing necessary changes.

Qualifications:

  • High school diploma or equivalent; additional education in hospitality or related field is a plus.
  • Proven experience in a customer service role, preferably in a hospitality setting.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficient in using computer systems and software, including reservation and payment systems.
  • Exceptional interpersonal skills and a positive attitude.
  • Flexibility to work various shifts, including weekends and holidays.
  • Ability to handle difficult situations with professionalism and empathy.
  • Knowledge of local attractions and services is an advantage.

  • Guest Service Agent

    2 days ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionInterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next stepAs a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests during their stay. You will handle all guest interactions with professionalism and courtesy,...

  • Guest Service Agent

    3 days ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective...

  • Guest Service Agent

    2 days ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionGuest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across...

  • Guest Service Agent

    8 hours ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionAt Crowne Plaza Terrigal Pacific, we believe our people are the heart and soul of everything we do. Located directly across from beautiful Terrigal Beach on the NSW Central Coast, our hotel is more than just a place to stay – it's a place where authentic hospitality, genuine care, and warm welcomes create truly memorable guest experiences.Just...

  • Guest Service Agent

    2 days ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective...

  • Guest Services Agent

    9 hours ago

    Melbourne Airport, Victoria , Australia Quest Apartments Melbourne Airport Full time $45,000 - $65,000 per year

    Summary:The Guest Services Agent is responsible for providing exceptional customer service and ensuring a positive experience for all guests. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. The Guest Services Agent will be the first point of contact for guests and must maintain a...

  • Guest Service Agent

    1 week ago

    Port Pirie, South Australia Breakfree Port Pirie Full time $45,000 - $60,000 per year

    Guest Service Agent – BreakFree Port PirieWe're looking for enthusiastic and customer-focused Guest Service Agents to join our team at BreakFree Port Pirie. With casual, part-time, and full-time opportunities available, this is your chance to be part of a welcoming team that prides itself on delivering genuine hospitality.About the roleAs a Guest Service...

  • Guest Services Agent

    2 days ago

    Melbourne Airport, Victoria , Australia Quest Apartments Melbourne Airport Full time $45,000 - $65,000 per year

    Summary:The Guest Services Agent is responsible for providing exceptional customer service and ensuring a positive experience for all guests. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. The Guest Services Agent will be the first point of contact for guests and must maintain a...

  • Guest Service Agent

    3 days ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionFirst impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.  Whether our guests are traveling on business or for fun, enjoying a...

  • Guest Service Agent

    2 days ago

    Brisbane City, Queensland, , Australia Royal on the Park Full time $60,000 - $90,000 per year

    Royal on the Park, Brisbane's premier independent 4.5-star hotel, requires an experienced Guest Services Agent to join our friendly and highly regarded Front Office team.We are looking for a Full-time Guest Service Agent with rostered shifts 5 days a week.This position will suit a well-rounded hospitality professional with the flexibility and experience to...