Operations Co-ordinator

About the RoleWe are seeking a confident, tech-savvy, and highly organised Operations Coordinator to take ownership of housekeeping standards, property presentation, and operational excellence across our holiday rental portfolio. This is a hands-on, high-impact role with direct responsibility to management for both performing the work and reporting on outcomes.

The role goes beyond the office — you will be required to make regular visits to properties across our portfolio to ensure quality standards are met and operations run smoothly. Flexibility is essential, as is your own reliable vehicle (a company vehicle may be provided in the future).

Housekeeping & Quality Control

• Oversee housekeeping operations, ensuring standards are consistently met or exceeded.
• Recruit, induct, assign, and re-assign housekeepers to meet operational needs.
• Conduct spot checks and performance reviews of housekeepers.
• Provide regular updates, communications, and recognition to housekeeping teams, including awards and performance feedback.
• Analyse housekeeping performance reports and implement improvement initiatives.

Property Standards & Onboarding Support

• Conduct property inspections before guest stays, photography sessions, or onboarding.
• Create and implement improvement plans in consultation with property owners.
• Support the onboarding and offboarding process for properties when required.

Operational Coordination & Reporting

• Document and update operational processes and procedures to drive efficiency.
• Liaise with OTAs (Online Travel Agencies) to enhance property performance.
• Coordinate with third-party service providers for property improvements and maintenance.
• Support Customer Service and Administration teams during busy periods.
• Collaborate with management to address escalations, and provide regular operational reports.
• Undertake other operational projects as requested by management.

• Proven supervisory or managerial experience, preferably within hospitality, housekeeping, or property management.
• Superior organisational and time management skills, with the ability to manage multiple priorities.
• Strong analytical skills to interpret data and drive operational improvements.
• High level of proficiency with Google Sheets, Google Docs, and related technology.
• Excellent written and verbal communication skills, with a confident and professional manner

• Proactive, confident, and solution-focused.
• Calm under pressure and adaptable to changing priorities.
• Hands-on and willing to travel regularly to various property locations.
• Positive, team-oriented, and committed to continuous improvement.
• Comfortable with technology and quick to adopt new systems.

Requirements

• Flexibility to work across multiple property locations.
• Own reliable vehicle (company vehicle may be provided in the future).
• Current driver's licence.

This is a pivotal role within our organisation — you will have a direct impact on the guest experience, property standards, and operational performance. Reporting directly to management, you will have the autonomy to make meaningful improvements and the support of a collaborative team.

At Professional Holiday Homes, you'll be part of a small, empowered team where your contribution truly matters. We work in a welcoming, professional environment that embraces collaboration, encourages fresh ideas, and offers plenty of variety in your day-to-day work. You'll have access to great technology and the tools you need to excel, all while working in an organisation that operates in a highly agile and dynamic style.

Beyond the role itself, you'll have the unique opportunity to work in and around some of the most beautiful coastal and holiday destinations in New South Wales — including the stunning Jervis Bay region and other popular tourist areas. It's the perfect combination of meaningful work and an enviable lifestyle.