Customer Service Officer Casual

Applications for this position are open until a
suitable pool of candidates is received. This means the vacancy may close
without notice. If you are interested in this position, we highly recommend you
apply as soon as possible.

Together, we're working to build a vibrant and sustainable regional city... and we would love for you to join us.****

In the heart of the Goldfields, Kalgoorlie-Boulder is a modern and thriving city that embodies the true spirit of a regional community. Located approximately 600 kilometres east of Perth, more than 30,000 people call the city home and enjoy the amenities and facilities of a metropolitan city, with the lifestyle benefits that come from living in a place where nature and adventure are on your doorstep.

With new leadership, dedicated staff and a supportive Council, the City is working towards the vision of being a sustainable regional city of the future.

We are dedicated to working together to achieve the best possible outcomes and are guided by our intention to:

• Be a clean and green city
• Be a place people call home
• Have facilities and services for everyone
• Encourage and support economic development and diversification
• Be a quality employer.

Looking for a casual role where two days are not the same? Do you enjoy meeting new people, being part of a vibrant team, and creating great first impressions? Our team at Goldfields Oasis is on the lookout for enthusiastic and customer-focused individuals to join us as Casual Customer Service Officers.

Whether you're studying, returning to the workforce, or just loving working with people, this could be the perfect fit for you

Hourly rate $41.07

About the Role:

As a Customer Service Officer, you'll be a friendly face that welcomes guests and helps us ensure their experience with us is seamless, safe, and enjoyable. You'll work across a range of areas, including reception, bookings, customer enquiries, and general front-of-house support.

Key Responsibilities:

• Greeting and assisting members and visitors with enthusiasm and professionalism
• Manage phone, email, and in-person enquiries
• Process memberships, bookings, and payments accurately
• Monitor access to the facility and provide general information on programs and events
• Ensure the reception area is tidy and always welcoming
• Support events and activity setup/pack down as needed
• Handle feedback or complaints with a calm, solution-focused attitude

Who We Are Looking For:

• To be considered for this position, you will need:
• A passion for great customer service and a positive, can-do attitude
• Strong communication skills and the ability to engage with a diverse community
• Flexibility to work a range of shifts, including weekends and holidays
• Ability to work both independently and as part of a team
• Confidence in using technology and booking/payment systems (training provided)
• Professional presentation and a warm, welcoming manner
• Previous experience in a front desk, leisure, hospitality, or fitness environment will be highly regarded but if you're eager and willing to learn, we'd love to hear from you

Values

ACCOUNTABILITY-We take ownership of our actions and outcomes, delivering on our commitments.

COLLABORATION - We work together with respect and shared purpose to achieve common goals.

TEAMWORK - We support one another, celebrate collective success and grow stronger together.

RESPECT - We treat others with dignity, value diverse perspectives and build inclusive relationships.

INTEGRITY - We act with honesty, fairness and ethical responsibility in all we do.

TRANSPARENCY - We communicate openly, share information freely and foster trust.

EXCELLENCE - We pursue high standards, continuous improvement and impactful results.

Benefits

We provide employees with generous employment conditions/benefits, including:

• Salary sacrificing
• Flexible Working Arrangements
• A host of health and well-being initiatives, including the Employee Assistance Program
• Generous Superannuation contributions with the City matching up to 3% voluntary additional contributions
• Training and development opportunities
• Free Parking
• Subsidised gym/leisure centre membership (at the nearby Goldfields Oasis)
• $300 annual reimbursement for attendance at, or use of, City owned facilities
• Rebated childcare offered
• We are an Equal Employment Opportunity employer, meaning all applicants are treated fairly and respectfully and have equal access to the opportunities available.