Customer Service Manager

1 week ago

Parramatta Park, Queensland, Australia Coles Group Full time $104,000 - $130,878 per year

From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation.

About the role

Reporting to the Store Manager, you'll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

About you and your skills
  • Previous experience working in a fast-paced customer facing environment
  • Proven leadership experience as you'll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
  • To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
  • To drive a one team culture which puts our team members health, safety and wellbeing first
  • To be customer obsessed and continually seek to better understand our diverse customers to ensure we're always provide an outstanding shopping experience
What's in it for you?
  • More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
  • Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
  • Structured and long term learning pathway: Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next.
  • Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
  • Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
  • Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
About the recruitment process

We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email

Job ID: 166214

Employment Type: Full time

  • Customer Success Manager

    2 weeks ago

    Parramatta Park, Queensland, Australia Constant security Full time $80,000 - $120,000 per year

    As a trusted provider of security services with exciting plans for growth, we are on the lookout for a proactive and relationship-driven Customer Success Manager to strengthen our service delivery to clients.About the Role:As Constant's Customer Success Manager, you'll take charge of a large frontline team (approximately 60 team members currently - however...

  • Digital Support Engineer

    1 hour ago

    Parramatta Park, Queensland, Australia Service Stream Full time $104,000 - $130,878 per year

    Primary LocationNSW - Parramatta Job Description SummaryService Stream are looking for a new Digital Support Engineer to join our NSW team About the RoleThe Digital Support Engineer is a technical expert responsible for providing an exceptional level of IT support by combining both Service Desk and End User Computing (EUC) responsibilities. This...

  • Customer Experience Officer

    2 days ago

    Parramatta Park, Queensland, Australia City of Parramatta Full time $56,700 - $68,700 per year

    At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and...

  • Service Delivery Manager

    2 days ago

    Parramatta Park, Queensland, Australia AMES Australia Full time $80,000 - $120,000 per year

    Employment | Parramatta | Maximum Term - Full-timeFull-time Maximum Term position available to 30 June 2027, based at our Parramatta officeResearch, create, maintain and drive industry specific relationships with Employers, Hosts and Registered Training Organisations as well as employer groups, to create sustainable employment & training opportunities for...

  • Client Service Officer

    2 days ago

    Parramatta Park, Queensland, Australia Department of Communities and Justice Full time $84,000 - $92,701 per year

    Client Service Officer (Customer Engagement) - Estate Management – NSW Trustee and Guardian8 x Ongoing full-time vacancies.35 hours per week.Location: This role is based in our Parramatta office 3 days per week and 2 days working from home.Clerk Grade: Level 3/4. Base salary $84,659 p.a. to $92,701 p.a. plus 12% superannuation and annual leave...

  • Contact Services Officer

    2 days ago

    Parramatta Park, Queensland, Australia iCare External Full time $90,000 - $120,000 per year

    ParramattaPermanent | Hybrid working environment | Offering attractive salary packageAt icare we put people and communities firstComprehensive learning and development opportunities throughout your careerAbout the RoleDeliver front line workers compensation solutions across a broad underwriting portfolio of workflow and partnering with external BPO teams to...

  • Senior Client Service Officer

    2 weeks ago

    Parramatta Park, Queensland, Australia Department of Communities and Justice Full time $99,938 - $110,271

    Senior Client Service Officer (Private Management Support) – Estate Management •    2 x Ongoing full-time vacancies •    1 x Temporary full-time vacancy – up to February 2026.•    35 hours per week.•    Location: This role is based in Parramatta. Flexible and hybrid working options available.•    Clerk Grade: 5/6. Base salary...

  • Customer Service

    5 days ago

    Kunda Park, Queensland, Australia Hays | Office Support Full time $60,000 - $90,000 per year

    Your new companyJoin a well-established, proudly Australian-owned business that's a trusted name in the automotive accessories industry. With a strong reputation for quality, service, and innovation, this Kunda Park-based company is experiencing continued growth and is looking for a dynamic Customer Service & Sales Support professional to be the welcoming...

  • Customer Service

    2 days ago

    Regents Park, Queensland, Australia Maggie Beer Holdings Full time $60,000 - $80,000 per year

    $33.19 per HourNext to Regents Park Station and Onsite Parking8am - 5pm Monday to Friday until January 2026Ready to bring a little joy to someone's day? So are we At Hamper & Gifts Australia we're all about good taste—in food, gifts, and people. We're a proudly Australian, publicly listed company that owns two delightfully deliciousbusinesses:Maggie Beer...

  • Financial Services Officer

    2 weeks ago

    Parramatta Park, Queensland, Australia iCare External Full time $90,000 - $120,000 per year

    Financial Services OfficerSummary: This role will process accounts payable and receivable transactions & undertake general accounting support functions.17.5 hours Part Time Permanent Role & flexible work arrangementsLocation: ParramattaAnnual salary $ 84,659 plus super & company benefits listed belowAbout the RoleCollect, collate and process payments and...