
Customer Service Manager
1 week ago
From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation.
About the roleReporting to the Store Manager, you'll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.
About you and your skills- Previous experience working in a fast-paced customer facing environment
- Proven leadership experience as you'll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
- To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
- To drive a one team culture which puts our team members health, safety and wellbeing first
- To be customer obsessed and continually seek to better understand our diverse customers to ensure we're always provide an outstanding shopping experience
- More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Structured and long term learning pathway: Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next.
- Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
- Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email
Job ID: 166214
Employment Type: Full time
-
Digital Product Manager
4 weeks ago
Parramatta Park, Queensland, Australia NSW Department of Customer Service Full timeOverviewDigital Product Manager (Payments & Finance) at NSW Department of Customer Service. This role focuses on the strategic development, implementation, and management of a digital payment & financial ledger system. The position requires collaboration with stakeholders across Revenue NSW, the Department of Customer Service, and end-users to ensure...
-
Manager Building Inspections
2 weeks ago
Parramatta Park, Queensland, Australia NSW Department of Customer Service Full timeOverviewManager Building Inspections - NSW Building CommissionJoin to apply for the Manager Building Inspections - NSW Building Commission role at NSW Department of Customer Service.Base pay range: A$149,739.00/yr - A$173,174.00/yr. This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and...
-
Parramatta Park, Queensland, Australia NSW Department of Customer Service Full timeOverviewSenior Advisor, Ministerial and Parliamentary Services — NSW Department of Customer Service. The role supports Ministerial, Executive and Parliamentary Services and the coordination of Ministerial and Parliamentary requests, with involvement in SafeWork NSW matters.ResponsibilitiesCoordinate Ministerial, Parliamentary, Executive and other ad hoc...
-
Administrative Officer
4 weeks ago
Parramatta Park, Queensland, Australia NSW Department of Customer Service Full timeOverviewJoin to apply for the Administrative Officer role at NSW Department of Customer ServiceThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$99,938.00/yr - A$110,271.00/yrAdministrative Officer - Investigations &...
-
Quality Assurance Engineer
3 weeks ago
Parramatta Park, Queensland, Australia NSW Department Of Customer Service Full timeQuality Assurance Engineer Multiple Full-Time (35hpw) Temporary Opportunities to July 2028 Salary Range $113,574 - $125,720pa + super Location flexible across Revenue NSW offices with hybrid working Program Overview Join a dynamic team at the forefront of multiple exciting digital transformation programs aimed at modernising core systems, enhancing customer...
-
Licensing Representative
4 weeks ago
Parramatta Park, Queensland, Australia NSW Department of Customer Service Full timeJoin to apply for the Licensing Representative role at NSW Department of Customer ServiceJoin to apply for the Licensing Representative role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience —...
-
Quality Assurance Engineer
3 weeks ago
Parramatta Park, Queensland, Australia NSW Department of Customer Service Full timeBase pay rangeA$113,574.00/yr - A$125,720.00/yrQuality Assurance EngineerMultiple Full-Time (35hpw) Temporary Opportunities to July 2028Salary Range $113,574 - $125,720pa + superLocation flexible across Revenue NSW offices with hybrid workingProgram OverviewJoin a dynamic team at the forefront of multiple exciting digital transformation programs aimed at...
-
Assistant State Inspector, Engineering
3 weeks ago
Parramatta Park, Queensland, Australia NSW Department of Customer Service Full timeJoin to apply for the Assistant State Inspector, Engineering role at NSW Department of Customer Service1 day ago Be among the first 25 applicantsJoin to apply for the Assistant State Inspector, Engineering role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay...
-
Developer
3 weeks ago
Parramatta Park, Queensland, Australia NSW Department of Customer Service Full timeOverviewJoin to apply for the Developer role at NSW Department of Customer Service.Salary and LocationBase pay rangeA$113,574.00/yr - A$125,720.00/yrFull-Time (35hpw) Temporary up to 2 yearsSalary Range $113,574 - $125,720pa + superLocation flexible across Revenue NSW offices with hybrid working (2 days in office)RoleDeveloperWhat you'll doModernise systems...
-
Developer
3 weeks ago
Parramatta Park, Queensland, Australia NSW Department Of Customer Service Full timeDeveloperFull-Time (35hpw) Temporary up to 2 yearsSalary Range $113,574 - $125,720pa + superLocation flexible across Revenue NSW offices with hybrid working (2 days in office)Do you want to:Modernise systems towards the latest technology stacks Make an impact to the lives of 8 million+ people in NSW Work in an inclusive and flexible hybrid-environment,...