Customer Experience Officer

At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement .

Join us on Parramatta's positive transformation journey by supporting the operations of Council's community aquatic and wellness facility - The Parramatta Aquatic Centre (The PAC).

The Customer Experience Officer is responsible for facilitating membership sales, group fitness bookings, program enrolments, program enquiries and merchandise sales within Council's aquatic and wellness facilities.

Key Responsibilities:

• Provide high level service which includes face-to-face, via e-mail or telephone contact, to all customers of the centre relating to activities and programs
• Promote the centre activities and benefits to all enquiries, leads and prospects.
• Administer facility transactions, undertake financial reconciliation and shift reports. Actively maintain the Customer Record Management platform, including guiding customers in the efficient use of the platform.
• Deliver customer service excellence to the community and facility users by maintaining a high level of knowledge of all services and programs associated with the facilities.

About you

We are looking for someone with:

• Proven experience in delivering exceptional customer service.
• Ability to work independently with minimal supervision
• Flexibility to work a 7-day rotating roster across multiple facilities.
• Paid NSW Working with Children Check Clearance
• Previous experience working in a busy customer-based environment
• Cash handling experience and/or operation of Point-of-Sale System
• Experience working independently and within a team environment
• Efficient at using online based platforms for transactions and customer management
• AUSTSWIM or Swim Australia Teacher qualifications (Desirable)
• Pool Lifeguard Certificate (Desirable)
• Current Australian First Aid (Level 2) and current CPR Certificate (Desirable)
• Fitness Qualifications (Desirable)

What's on offer

Casual Opportunities

We are offering an attractive hourly rate of $33.19 plus 25% casual loading.

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description .

How to apply

Candidates must apply online. A Paid Working with Children Check must be uploaded as part of your application.

Applications close 9pm Thursday 18 th September 2025 and will not be accepted through any other medium.

Important additional information

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.

The City of Parramatta supports a Drug and Alcohol-free working environment, and employees may be subject to random testing as a result.

Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta .

Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position