Customer Success Manager

As a trusted provider of security services with exciting plans for growth, we are on the lookout for a proactive and relationship-driven Customer Success Manager to strengthen our service delivery to clients.

About the Role:

As Constant's Customer Success Manager, you'll take charge of a large frontline team (approximately 60 team members currently - however expected to grow) across multiple national accounts, driving operational excellence, and keeping the customer at the heart of everything you do.

Reporting to the National Operations Manager, you'll be the go-to person for our clients, and a hands-on leader for our team. You'll ensure smooth day-to-day service delivery, build lasting client relationships, and create a culture of continuous improvement across your portfolio.

If you're a natural problem solver, have experience building strong teams, and thrive in a fast-paced, people focused environment, this could be your perfect next step.

Key Responsibilities:
Client Leadership

• Build and nurture strong relationships with national clients
• Act as the primary point of contact — responsive, reliable, and solutions-focused.
• Manage service expectations, handle escalations, and deliver service value at every interaction.

Operational Delivery and Frontline Management

• Lead and support site supervisors and frontline staff across multiple sites.
• Drive accountability, engagement, and a shared commitment to service excellence.
• Step in to support where needed, we value team players who aren't afraid to roll up their sleeves.

Performance, Compliance & Improvement

• Monitor KPIs, service delivery, and compliance.
• Use data and insights to identify trends, issues, and improvement opportunities.
• Champion a culture of continuous improvement, safety, and high performance.

Client Growth & Business Partnership

• Identify service enhancement and growth opportunities with existing clients.
• Collaborate with business development teams to strengthen client retention.

Recruitment & Culture

• Support recruitment of new team members, supporting interviews and onboarding processes
• Ensure new team members are inducted smoothly and understand company values, expectations and site procedures.

Travel & Reporting

• Regular travel to client sites across Australia.
• Provide performance updates, insights, and recommendations to leadership.

About You:

You're a natural leader, known for your client-first mindset and ability to bring people together toward a common goal. You're calm under pressure, proactive with solutions, and thrive on helping teams perform at their best.

You'll also bring:

• 5+ years' experience in customer success, operations, or account management – ideally in security, facilities, or service industries.
• Proven success managing complex client portfolios with a focus on service delivery and customer satisfaction.
• Excellent communication and relationship-building skills, with the ability to influence stakeholders at all levels.
• Commercial awareness, with the ability to balance customer needs with operational efficiency.
• Knowledge of compliance and regulatory frameworks relevant to the security industry is an advantage.
• Willingness to travel nationally as required.

Why Join Constant?

At Constant you'll be part of a business that's making a real difference every day.

The services we provide play a critical role in protecting people, places, and communities across Australia, and we take pride in delivering with integrity, reliability, and care. As we continue to grow nationally, we're offering the right person the chance to step into a high-impact leadership role with real responsibility, a supportive team culture, and a strong focus on continuous improvement. In return, you'll be rewarded with a competitive remuneration package, national exposure, and the opportunity to build a meaningful, long-term career with a company that's committed to your success.

If you're ready to lead, deliver, and drive customer success at scale, we want to hear from you

Apply now with your resume and a short cover letter telling us why you're the right fit for this opportunity.

Constant is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all team members.

Master Licences: NSW : VIC S: QLD :

ACT : SA 286519: WA SA57652: TAS 21785

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