Assistant Property and Community Manager

Mirvac is a brand that creates and curates better experiences. We are more than developers or builders - we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.

As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.

Join us as we work towards building the imagine nation.

At Mirvac, we know that it's our people, their passion and expertise and the exceptional experiences we create for our audience, that defines us.

Your opportunity
As
Assistant Property & Community Manager
, you will be responsible for supporting the Property & Community Manager in the delivery of the LIV brand promise, operating our asset(s) in a premium condition and creating a desirable community through the delivery of high-quality services, operational excellence and a customer-centric focus. This role will have accountability for our premium
BTR asset LIV Indigo at Sydney Olympic Park.
Your responsibilities will include:

• Work with the RSA team in providing an exceptional customer experience, delivering the LIV Brand Promise and executing on the LIV Customer Charter commitments, working closely with team members to ensure seamless coordination of services and a unified customer experience, and building strong relationships with key stakeholders (internal and external)
• Capture key customer engagement moments which demonstrate delivery of the LIV Brand Promise and LIV Customer Charter commitments
• Actively work to meet the objectives of the Strategic Asset Plan for the asset(s)
• Comply with the provisions in the Residential Tenancies Act, lease documentation, business unit deadlines, strategic operating procedures and best practice
• Support the leasing process in line with the Strategic Asset Plan to maximise returns and mitigate downtime
• Deliver strategic programs that drive resident retention, build community and enhance the customer experience through partnerships, events and activations
• Maintain a visible presence onsite and drive the resident experience through energetic, efficient and memorable interactions when responding to requests, and resolving problems and concerns as they arise
• Accurately log, triage and respond to resident complaints and interactions, feedback and requests to increase customer satisfaction, and ensure assignment to the appropriate person where escalation is required
• Input accurate data across all systems to deliver customer insights and support data led decision making
• Present the asset(s) in optimal condition whilst actively working with resident feedback to drive excellence in presentation, performance and safety standards
• Ensure adherence to brand guidelines in presentation standards and communications delivered across the asset
• Support the Technical Services team in the management of all contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures
• Provide leadership to the team to develop and improve their collective strengths, skills and knowledge, while fostering high levels of engagement and performance
• Adhere to Mirvac policies, procedures and meet all internal and external reporting and compliance requirements specific to the roles and responsibilities of the position
• Actively contribute to project working groups across the business that deliver tangible outcomes for the division
• Work collaboratively with team members and stakeholders to ensure system/data integrity, efficient information flow and to drive portfolio wide excellence and efficiencies through consistency of approach, reporting and transfer of experiences and learnings
• Champion the consistent application of the key Mirvac values, leading by example and promoting a high-performing and collaborative environment
• Ability to work evenings, weekends, public holidays and across multiple assets as required
• Maintain industry connections and take a lead in promoting Mirvac in the relevant markets
• Assist with any projects or undertake additional duties as required

Your point of difference

• 2+ years of experience in property management, residential real estate, hospitality management
• Strata management experience desirable
• Demonstrated success in delivering customer-centric outcomes and behaviours
• Demonstrated experience dealing with customer complaints and solving problems with positive results
• High level of IT proficiency, with Salesforce, Yardi and StarRez experience desirable
• A strong understanding of relevant legislation
• Relevant tertiary qualifications are highly desirable
• The following certifications is required:
  Real Estate Agent or Assistant Agent License
• Strong analytical and report writing skills
• A willingness to always go above and beyond and provide an exceptional experience to our residents
• Exceptional organisational and resource management skills with the ability to prioritise work effectively, ensuring deadlines are achieved on time
• Proactive and self-motivated mindset, with the ability to solve issues as they arise and to improve system and process efficiencies and effectiveness
• A commitment to quality, professionalism, confidentiality and attention to detail
• Exceptional communication (written & verbal) and interpersonal skills

All of these attributes are preferred, if you think you may be the right fit for the role please still apply.